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          Find a Location

          Black & Decker (U.S.) Inc. has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Black & Decker (U.S.) Inc.

              701 E Joppa Rd Towson, MD 21286-5559

            • Black & Decker (U.S.) Inc.

              Wethersfield, CT 06109-3053

            • Black & Decker (U.S.) Inc.

              700 W. Mississippi Denver, CO 80223

            • Black & Decker (U.S.) Inc.

              P. O. Box 174335 Denver, CO 80217

            • DeWalt Industrial Tool Co

              6115 Jimmy Carter Blvd # C Norcross, GA 30071

            Business ProfileBlack & Decker (U.S.) Inc.

            Electric Tools
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Black & Decker (U.S.) Inc. is a wholly-owned subsidiary of the parent company, Stanley Black & Decker Inc.

            A separate BBB Business Review for the parent company can be viewed here:
            http://www.bbb.org/connecticut/business-reviews/tools-hand/stanley-black-and-decker-inc-in-new-britain-ct-46000874
            See all additional business information

            Contact Information

            701 E Joppa Rd

            Towson, MD 21286-5559

            Get Directions
            Visit Website

            Customer Reviews

            1.17/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            245 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers power tools and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Black & Decker (U.S.) Inc. has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Black & Decker (U.S.) Inc.

                701 E Joppa Rd Towson, MD 21286-5559

              • Black & Decker (U.S.) Inc.

                Wethersfield, CT 06109-3053

              • Black & Decker (U.S.) Inc.

                700 W. Mississippi Denver, CO 80223

              • Black & Decker (U.S.) Inc.

                P. O. Box 174335 Denver, CO 80217

              • DeWalt Industrial Tool Co

                6115 Jimmy Carter Blvd # C Norcross, GA 30071

              Headquarters
              701 E Joppa Rd, Towson, MD 21286-5559
              BBB File Opened:
              8/1/1985
              Years in Business:
              114
              Business Started:
              1/1/1910
              Business Incorporated:
              6/24/1946
              Type of Entity:
              Corporation
              Alternate Business Name
              • Black & Decker Corporation
              • DeWalt Industrial Tool Co.
              • Black & Decker
              • The Black & Decker Corporation
              • Bostitch
              • Bostitch Fastening Systems
              • Dewalt Service Center 003
              Contact Information

              Principal

              • Mr. Nolan Archibald, President/Owner

              Customer Contact

              • Mr. Nolan Archibald, President/Owner
              • Ms. Cindy George
              • Ms. Renee Fink, Secretary, Public Affairs
              • Ms. Barbara B. Lucas, Senior Vice President
              • Mike Crowl, Manager
              • Stephen Schley, Claims Manager
              • Tommy Manning, Manager
              Additional Contact Information

              Fax Numbers

              • (410) 716-3318
                Primary Fax
              • (410) 665-7850
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              245 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Order an air conditioner on 7/11/23 and the until stopped working and was within warranty when I contacted the company. The company has not been able to follow through with their claims. I had to call multiple times to get a return label, check on status (never heard from the company), and call to try to get the replacement delivered. Have tried calling multiple times but now the line disconnects after being on hold for 10 minutes. I still have not heard when the new replacement model will be shipped out. If this is not the case I demand a refund and damages for how much time and effort I have wasted trying to hold this company accountable. My billable hours are $74.07/hour and I have devoted nearly 5 hours alone with call times/waiting on hold.
              Read More
              Read 244 More Complaints

              Customer Reviews

              24 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Darren M

              11/13/2024

              Black and Decker customer service is beyond horrible. They do not seem to care.
              Read 23 More Customer Reviews

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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