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          Find a Location

          Mercer Carpet One Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mercer Carpet One Inc.

              26 W Main St Westminster, MD 21157-4816

            • Mercer Carpet One Inc.

              10155 Baltimore National Pike Ellicott City, MD 21042-3669

            Business ProfileMercer Carpet One Inc.

            Carpet Pads
            Multi Location Business

            Contact Information

            26 W Main St

            Westminster, MD 21157-4816

            Get Directions
            (410) 480-0087

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company sells, installs, & services flooring of all kinds including carpet, hardwood, rugs, ceramic & porcelain tile, natural stone, bamboo, cork, linoleum, vinyl, & laminate. They also offer custom stair parts, solid granite counter tops, custom flooring design, & custom tile work.

            Business Details

            This is a multi-location business.

            Find a Location

            Mercer Carpet One Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mercer Carpet One Inc.

                26 W Main St Westminster, MD 21157-4816

              • Mercer Carpet One Inc.

                10155 Baltimore National Pike Ellicott City, MD 21042-3669

              Location of This Business
              26 W Main St, Westminster, MD 21157-4816
              BBB File Opened:
              2/12/2007
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Incorporated:
              2/28/1989
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mercer Floors, Inc.
              • Mercer Carpet One
              Business Management
              • Mr. James Farrell, Owner
              Contact Information

              Principal

              • Mr. James Farrell, Owner

              Customer Contact

              • Mr. James Farrell, Owner
              • Colin Farrell, CFO
              Additional Contact Information

              Fax Numbers

              • (410) 480-0062
                Primary Fax
              • (410) 876-1750
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/10/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Mercer Carpet placed carpet in my home approximately on 4/27/2022. I instructed Katlin, the salesperson to only carpet the upstairs floating steps. However, when the workers were removing the carpet on the steps, they also removed the carpet on the bottom steps. I mentioned to the workers that the carpet on the downstairs steps were NOT to be removed. But, the damage was already done and the carpet was being removed. I called Katlin and informed her about the error and she said that she would issue a refund of $400.00 for the error, Several days later, she then said that she would issue a store credit if I bought carpet for the hallway for $1400. I said that this was not acceptable. And, we, according to her we are at an impasse. She refuses to refund the $400.00 for the mistake that she made on the contract and the workers made by removing the carpet on the downstairs steps. She mistakenly wrote floating steps on the contract instead of writing ONLY upstairs steps. In my opinion she made an error and, as a result, the company owes me a refund of $400.00 Thank you for your help.
              Read More

              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Jeannie L

              08/05/2024

              We had our hardwood floors refinished six years ago. It was a disaster, and left us distrustful of future floor companies. Last year, our floors were damaged, and we had to have them refinished again. I wanted a company with a good track record, and I chose Mercer because they have been in business for more than 65 years. I worked with the great-granddaughter of the founder, and the process went seamlessly. The work was top rate, and the finished product is so much better than six years ago. I highly recommend Mercer Floors! ******* *.

              Mercer Carpet One Inc. Response

              08/06/2024

              Thank you ******* for your lovely review! We're thrilled you're so satisfied with your experience with the Mercer Team! If any questions arise, please don't hesitate to reach out.

              Local BBB

              BBB of Greater Maryland

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