Business ProfileforHorizon Services (MD) , LLC

5/16/24 Heatpump installed 6/4/24 Failed electrical inspection. -100amp service to the house was deemed insufficient by the inspector to provide amperage for the installed heatpump during the winter. 6/10/24 I called - left message - no response 6/14/24 I called - left message - call was returned 6/17/24 Horizon came took pictures and said they'd call me to provide next steps 6/24/24 I called - left message - no call back 6/25/24 Emailed Tina @ Horizon - was told I'd get a call back 6/27/24 I called - escalated to customer relations 7/1/24 - I called - left message - no response 7/2/24 - John called to tell me they were working with their electricians to figure out what to do 7/8/24 - I called - left message - no resposne 7/16/24 - My wife called - left message 7/17/24 - Horizon called - wanted to come out on the 24th to replace a breaker. I asked how replacing the breaker would fix the problem; changing the breaker wouldn't increase the amperage to the house and resolve the problem reported by the inspector on 6/4/24. Was told they'd consult with their electricians again and call me. 7/24/24 - I called - Talked with DJ - went through the case with him - his notes matched my notes - he said there had been a break down in communication and he would escalate it. 7/29/24 - My wife called - left message - no response 7/30/24 - My wife called - left message - no response 7/31/24 - I called - they tried to connect me to a supervisor - after two unsuccessful attempts - I asked for the address I should report to the BBB since there were several Horizon Services and I let them know that I would be contacting the BBB.