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          Additional Information

          Not BBB accredited

          TD Bank

          View full profile

          This is a multi-location business.

          Find a Location

          TD Bank has 1383 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • TD Bank

              10 Great Falls Plz Auburn, ME 04210-5915

            • TD Bank

              6 Main St Granville, NY 12832-1104

            • TD Bank

              75 Rockefeller Plz New York, NY 10019-6908

            • TD Bank

              535 Route 10 Randolph, NJ 07869-2010

            • TD Bank

              2303 Augusta St Greenville, SC 29605-1744

            Location of This Business
            10 Great Falls Plz, Auburn, ME 04210-5915
            BBB File Opened:
            4/18/2002
            Years in Business:
            155
            Business Started:
            1/1/1869
            Business Incorporated:
            8/25/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            25000
            Alternate Business Name
            • TD Bank US Holding Company
            Business Management
            • Ms. Laurie Greczyn, Customer Service Representative
            • Mr. Burt Bushey, Principal
            Contact Information

            Principal

            • Ms. Laurie Greczyn, Customer Service Representative
            • Mr. Burt Bushey, Principal

            Customer Contact

            • Ms. Charissa Bodine, Senior Manager
            Additional Contact Information

            Fax Numbers

            • (207) 755-6061
              Primary Fax
            • (802) 863-2442
              Other Fax

            Phone Numbers

            Website Addresses

            Serving Area
            • USA
            Referral Assistance
            • Federal Deposit Insurance Corporation
              Boston Area Office
              Braintree MA 02184
              Phone Number: 877-275-3342; TTY 800-925-4618; Boston Office 781-794-5500
              http://www.fdic.gov/
              publicinfo@fdic.gov
            • Maine Bureau of Consumer Credit Protection
              Department of Professional & Financial Regulation, Bureau of Consumer Credit Protection
              Gardiner ME 04345
              Phone Number: 800-332-8529; 207-624-8527
              Fax Number: 207-582-7699
              http://www.maine.gov/pfr/consumercredit/index.shtml
            • Maine Bureau of Financial Institutions
              Department of Professional & Financial Regulation, Bureau of Financial Institutions
              Gardiner ME 04345
              Phone Number: 800-965-5235; 207-624-8570
              Fax Number: 207-624-8590
              http://www.maine.gov/pfr/financialinstitutions
              bfi.info@maine.gov
            Program Participation
            BBB Community Patrons
            BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

            BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

            Alerts

            See What BBB Reports On

            Government Action: BBB reports on known government actions involving business’ marketplace conduct:

            Consumer Financial Protection Bureau Vs. TD Bank

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of September 11, 2024 the Consumer Financial Protection Bureau (CFPB) ordered TD Bank to pay $7.76 million to tens of thousands of victims of the bank’s illegal actions. For years, the bank repeatedly shared inaccurate, negative information about its customers to consumer reporting companies. The information included systemic errors about credit card delinquencies and bankruptcies. In addition to the redress, the CFPB is ordering TD Bank to pay a $20 million civil money penalty.

            Government Action: BBB reports on known government actions involving business’ marketplace conduct:

            United States of America Financial Crimes Enforcement Network Department of Treasury vs. TD Bank, N.A. and TD Bank USA, N.A

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of October 10, 2024, TD Bank is paying $3 billion to settle charges that it failed to stop drug cartels from laundering money through its accounts. The US government found that TD Bank did not properly monitor transactions, which allowed criminal networks to move more than $670 million through the bank. This failure led to a record fine of $1.3 billion to the US Treasury, along with another $1.8 billion to the Department of Justice.

            Accreditation Suspension

            On 11/20/2024 accreditation was suspended due to a less than positive track record in the marketplace. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

            Alert

            This BBB only processes complaints in regards to TD Bank banking accounts. 
            If you have a complaint regarding your Target credit card, issued by TD Bank, please file your complaint against Target Card here. 

            Contact Information

            10 Great Falls Plz

            Auburn, ME 04210-5915

            Get Directions
            Visit Website
            (888) 751-9000

            Accreditation

            This business is not BBB Accredited

            Years in Business: 155

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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