Business ProfileforTD Bank

We use this credit business through ****** Furniture located in *****, *****. After purchasing our furniture we have had issue after issue about using their online and automated payment services. Their website will not process payments and the business is aware of this issue. The automated service does not work either. When we call to speak with customer service they always give us the runaround about who we need to speak with and give us different numbers to call. We are always ontime with our payments with all of our other credit lenders. Since we have been using this credit service they have caused us to have multiple late payments. The business is aware of this. Today we attempted to call and resolve an issue on our account becuase now this payment issue has reflected negatively on my husband's credit score. It has caused his score to drop 120pts. This is unacceptable. When trying to contact this business I spent well over 2 hours trying to contact them. I spent over an hour on wait time after getting hung up on several times. This is not in my opinion a credible credit service. They have not been helpful in removing the negative credit reporting and I need this issue resolved immediately. This business needs to be audited and updated. They should not be offering services if they cannot provide secure customer credit ************************* and processing services. I am highly unsatisfied and implore with the BBB to help me with this issue. I do find it interesting that the physical address provided is not the same as the ** box provided in the emails they send to customers. The ** box info it lists is TD RETAIL CARD SERVICES ****************************************- 3114