We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Emerson Toyota has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Emerson Toyota

              990 Center St Auburn, ME 04210-6406

            • Emerson Toyota

              PO BOX 3217 Auburn, ME 04212-3217

            Business ProfileEmerson Toyota

            Used Car Dealers
            Multi Location Business

            Contact Information

            990 Center St

            Auburn, ME 04210-6406

            Get Directions
            Visit Website
            (207) 784-1348

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 6:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Emerson Toyota sells, services, repairs and leases new and used cars and trucks. They also sell new parts and supplies and provide collision and painting services.

            Business Details

            This is a multi-location business.

            Find a Location

            Emerson Toyota has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Emerson Toyota

                990 Center St Auburn, ME 04210-6406

              • Emerson Toyota

                PO BOX 3217 Auburn, ME 04212-3217

              Location of This Business
              990 Center St, Auburn, ME 04210-6406
              BBB File Opened:
              12/31/1997
              Years in Business:
              64
              Business Started:
              1/1/1960
              Business Incorporated:
              1/22/1996
              Type of Entity:
              Corporation
              Number of Employees:
              28
              Alternate Business Name
              • Emerson Auto Sales, Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. James C. Emerson, Owner
              • Mr. Nick Elwell, General Manager
              Contact Information

              Principal

              • Mr. James C. Emerson, Owner

              Customer Contact

              • Mr. Nick Elwell, General Manager
              Additional Contact Information

              Fax Numbers

              • (207) 786-0048
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/28/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I made an appt with the service at Emerson Toyota for Thursday. Dropped my vehicle off the day before. Never heard anything from them until I called the following Tuesday and they had not even looked at my vehicle yet. When the appt was made full details were given about problem and truck. Also we had been there before and bought a vehicle. They said they would me back with details never called I finally called then the next week and they said it would be done a couple days. Nothing was ever explained of what they were doing. When ifinally picked my truck up the bill was for $1100 stating 6hrs labor to change a wire. This seems in excess. No explanation was given.
              Read More
              Read 2 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              michael p

              08/22/2024

              I bought a used pick up in September of 2017, truck is a 2017 model and had 6100 miles on it when I bought it. I bought a warranty with it, 7 years or ****** miles, the terms were if no claims were filed a complete refund of the purchase price of the warranty would be refunded. I went to the dealership in July to inquire how to start the process, they then told me that the warranty had expired as of March when the truck was "put in service" by the first owner when purchased in April, this was never explained to me at the time of my purchase, this in fact took 6 months off of the warranty I bought. I then told the dealer that I would like my refund as I no longer have coverage the finance department then told me it would be 4 to 6 weeks to process, it took less then 5 minutes to process it when I bought the truck. I called the dealer today 8-22-24 to inquire the status of my refund I was told that they will process refunds at the end of the month. I think this kind of the old "bait and switch". I would like to warn other prospective buyers to BEWARE they want their money up front and make you wait for yours at there convenience find another dealer

              Emerson Toyota Response

              08/23/2024

              *******, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you're feeling frustrated with processing of your warranty refund. I want to personally assure you that we strive for this process to be as smooth as possible. The time frame you were given of 4-6 weeks reflects the standard time it takes to process the warranty refunds due to necessary steps involved with the warranty company, service department and finance department since this is not a prorated refund it is a 100% of purchase price refund. We apologize for any inconvenience this has caused for you and if you have any further questions or concerns please reach out to me directly.

              Thank you for understanding.

              *********************

              General Manager

              Emerson Toyota

              ************

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.