Business ProfileforMathews Brothers Company
Current Alerts For This Business
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 22 Perkins Road, Belfast, ME 04915-6034
- BBB File Opened:
- 7/25/2006
- Years in Business:
- 171
- Business Started:
- 1/1/1854
- Business Incorporated:
- 6/12/1928
- Accredited Since:
- 3/9/2015
- Type of Entity:
- Corporation
- Number of Employees:
- 150
- Hours of Operation
Primary
- M:
- 7:00 AM - 4:30 PM
- T:
- 7:00 AM - 4:30 PM
- W:
- 7:00 AM - 4:30 PM
- Th:
- 7:00 AM - 4:30 PM
- F:
- 7:00 AM - 4:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Bob Maynes, Director of Marketing
- Mr. John Magri, President
- Contact Information
Principal
- Mr. Bob Maynes, Director of Marketing
- Mr. John Magri, President
Customer Contact
- Mr. Bob Maynes, Director of Marketing
- Mr. John Magri, President
- Additional Contact Information
Fax Numbers
- (207) 338-6300Primary Fax
Email Addresses
- Complaint
- Inquiry
- (207) 338-6300
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gregory L
1 star07/12/2024
Mathews Brothers Company Response
08/27/2024
Limited Lifetime Manufacturers Warranty
Product Limitations:
Mathews Brothers Company (MBC) shall have no responsibility or liability for:
Defects or failure caused in whole or part by improper handling or storage, or by installation not in accordance with good building practice or MBCs written instructions
Defects, damage, distortion or misalignment of frames or sash caused in whole or part by installation methods..........
Upon investigation it was discovered that the windows were in storage for approximately 12 months before the homeowner executed the installation themselves. When it was determined that the issues as presented were not covered by the warranty due to improper handling and/or installation, Mathews Brothers offered multiple remedies that were all declined by the homeowner.
There is no process or paperwork in place where Mathews Brothers or our Dealers "signs off" on handling and/or storage.
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