Business ProfileforSouthern Maine Retirement Services, LLC

************************* was GREAT...last year. This year has been nothing but a hassle. I called in September...twice...to set up an appointment for October so that my husband and I could get advice on **** medical insurance.First call, I was unable to reach a live person.Second call, I reached *** who told me, he "could not talk to me until October 1st." (He cited Federal Regulations). He further told me that I would need to fill out paperwork so that they COULD talk to me, again, citing Federal Regulations.So, I filled out the necessary paperwork, scanned it, and sent it back to them on September 26, 2023.On October 3rd, I called the office. *** answered the phone. He did not know who I was, did not remember talking to me, and said he did not know if my paperwork had been received.I asked him to recheck, as I emailed the paperwork to him. He seemed perturbed, but did check.I then asked him to please set up an appointment for me and my husband to come in to talk about **** medical insurance options. (It is so convoluted these days that we need an advisor!!!). *** asked me whom I needed to speak with. I told him is was *************************. *** informed me that ******** was "out of the office" and he could not make appointments for her. I then asked to have her call me back.To date (October 7, ****), I have not heard ANYTHING from ********, or this company.NOT an amenable way to do business!!! I am so disappointed in this company and its employees.