Business ProfileforCovetrus
At-a-glance
Customer Complaints
69 complaints closed in last 3 years
49 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 7 Custom House St Ste 5, Portland, ME 04101-4755
- BBB File Opened:
- 8/11/2011
- Years in Business:
- 14
- Business Started:
- 6/24/2010
- Business Incorporated:
- 9/17/2009
- Accredited Since:
- 8/11/2011
- Type of Entity:
- Corporation
- Number of Employees:
- 415
- Alternate Business Name
- Vets First Choice
- Hours of Operation
Primary
- M:
- 12:00 AM - 12:00 AM
- T:
- 12:00 AM - 12:00 AM
- W:
- 12:00 AM - 12:00 AM
- Th:
- 12:00 AM - 12:00 AM
- F:
- 12:00 AM - 12:00 AM
- Sa:
- 12:00 AM - 12:00 AM
- Su:
- 12:00 AM - 12:00 AM
- Business Management
- Mr. Ben Wolin, CEO
- Mr. Nick Pantaleo, Manager of Customer Care
- Contact Information
Principal
- Mr. Nick Pantaleo, Manager of Customer Care
Customer Contact
- Mr. Nick Pantaleo, Manager of Customer Care
- Additional Contact Information
Phone Numbers
- (866) 356-6214Other Phone
- (866) 356-6214
Customer Complaints
69 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
108 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Melissa F
1 star10/06/2024
Covetrus Response
10/09/2024
H *******,
Im very sorry to hear about the issues youve experienced with our service. After reviewing your account, I see that the prescription youre inquiring about was set up for autoship every six months when it was originally ordered on April 16th, 2024. Unfortunately, it appears you did not receive the autoship reminder email that should have been sent a week before the order was placed. I sincerely apologize for this oversight.
To address the inconvenience, Ive processed a full refund of $198.82. You should see the refund in your account within 5-7 business days. Please feel free to dispose of the prescription locally as needed. Additionally, *** confirmed that there are no active autoship orders on your account at this time.
Regarding your feedback on customer service, I see that you attempted to reach us via chat on Sunday, October 6, 2024. Our customer service hours are Monday-Friday, 8:00 AM to 7:00 PM CST, and Saturday, 9:00 AM to 2:00 PM CST. Live chat is available on weekdays from 8:00 AM to 4:30 PM CST. If you need assistance outside of these hours, youre welcome to email us through our "Contact Us" page, and we will respond as soon as possible.
Should you have any further questions or concerns, feel free to contact us at ************. Were here to help.
Thank you again for bringing this to our attention.
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