We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Diamond Factory Service, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDiamond Factory Service, LLC

            Major Appliance Services
            Multi Location Business
            BBB accredited business

            Contact Information

            2611 M 139

            Benton Harbor, MI 49022-6415

            Get Directions
            Visit Website
            (269) 927-2419

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/20/2009

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Diamond Factory Service, LLC states they offer major appliance services

            Products & Services

            This company offers in home repair of household appliances.

            Business Details

            This is a multi-location business.

            Find a Location

            Diamond Factory Service, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2611 M 139, Benton Harbor, MI 49022-6415
              BBB File Opened:
              5/28/2009
              Years in Business:
              20
              Business Started:
              9/1/2004
              Business Incorporated:
              8/24/2004
              Accredited Since:
              10/20/2009
              Type of Entity:
              Limited Liability Company (LLC)
              Hours of Operation

              Primary

              M:
              8:00 AM - 6:00 PM
              T:
              8:00 AM - 6:00 PM
              W:
              8:00 AM - 6:00 PM
              Th:
              8:00 AM - 6:00 PM
              F:
              8:00 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Julie Hannan, Operations Manager
              • Mr. Mike Shenker, President
              Contact Information

              Principal

              • Mr. Mike Shenker, President

              Customer Contact

              • Ms. Julie Hannan, Operations Manager
              • Mr. Mike Shenker, President
              Read More Business Details and See Alerts

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a washer from Lowes on October 13th I did laundry on that day and when I went to do laundry two weeks later my washer no longer worked. Maytag sent these people out to my house to fix the washer, Employee ***** P fiddled with two knobs, opened the top of the washer and then looked under it. Employee ***** P then blatantly lied and said that the underside was completely corroded in attempt to get out of doing any work. ***** P then reported that my warranty which still has 9 years and 11 months on it was voided. Attached are pictures of the underside of my washer which appears to be 95% plastic. Blatant lies from this company has ensured that the washer that was only used on one day and cost $607.38 is not an oversized paperweight.
              Read More
              Read 43 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jim N

              08/01/2024

              This company is the worst. Called and made an appointment, I drove up to my condo in Michigan and they never showed. I called them and they said there was no appointment. I rescheduled and again drove to Michigan, they called an hour before they were to arrive and said they could not make it. They said they would call to reschedule, never called. I had already called someone else anyway. DO NOT CALL THESE IDIOTS !!!!!!!

              Diamond Factory Service, LLC Response

              08/02/2024

              We certainly apologize for the inconvenience. We don't show the first appointment but we see that the technician was sick for the second appointment. We are happy to hear that you found another company to assist you.
              Read 11 More Customer Reviews

              Local BBB

              BBB in Western Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.