Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaint alleging advertising, billing, and refund issues. Specifically, complaints allege advertising for virtual casting calls for specific TV shows or movies are instead a sales presentation for the company's services. Some consumers report difficulty opting out of text communications from the business.
On August 31, 2023, Nine9 responded to BBB with their plan to address the pattern of customer complaint. In part, the plan includes:
"We plan to implement the following action items to avoid similar complaints in the future:
1. Updating of placed written language making it clear the Virtual Open Call is not for a single project or projects but rather our valued services.
2. Review to ensure that language being used should not potentially confuse or create a belief that a Virtual Open Call is for a specific TV show or film.
3. Continued training of those who handle incoming text messages to ensure they continue the internal processes created to ensure opt outs occur when requested.
BBB will monitor the company's efforts. This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This *** Claims to get you in the entertainment business by putting up an ad on the internet by asking would you like to try to audition for a movie for ********************* you answer yes and they give your information they text you the next day to say OK were gonna set up an interview with you that turns into not an interview but a lot of talking about the movie business and then at the end, youre told to put in your information and then bam here comes the give us your credit card information it seems like a scam to me. I did ask for my money back and I was told I couldnt get my money back. That is a problem with me because they did nothing for me. Absolutely nothing I listen to a young lady talk for about an hour, and that was it , I just want people to be aware. It was a scam. I dont really know .
Business response
08/13/2024
Thank you for reaching out. We have been in business since 2003 helping talent get into the industry including TV, film, and modeling. Our training classes included in your service are helpful for new talent like yourself to build your resume and get booked for jobs. Unfortunately it looks like you were only active for 2 days before canceling. If you are ever curious about giving the services another chance, please email me directly at ********************************* and I would be happy to assist.
I show that your cancellation was processed per your request on August 9th. I show they were not able to issue a refund due to a pending dispute you had initiated with your bank. It looks like the refund was already issued back to you from our merchant, so you should see that has been posted already. Please reach out to me directly if you need anything else. Thank you.
Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 7/25/24 I was supposed to attend a virtual open casting zoom workshop to be an extra on ***************** show. This zoom workshop was no where intended to be an open cast. In fact, this zoom call was to lure folks into purchasing a subscription for $99. Furthermore a quick ****** search while attending the open casting call for ********************* will inform you that they dont even use Nine9 for casting calls. SCAM!Business response
07/30/2024
Thank you providing feedback regarding the virtual open call you were contacted about. The virtual call is designed to explain Nine9's services, including casting submission and access to training classes to build your resume. The virtual call is not an open casting call and not marketed as such. My apologies regarding any confusion or issue this may have caused. If you are ever curious about our services and experiencing what we offer for yourself, please reach out to me directly at ***************************************Customer response
07/30/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
That is absolutely NOT what was advertised. Furthermore reading the rest of the complaints here, Nine9 is notorious for misleading folks into believing they are doing an open casting call. When in fact Nine9 is just trying to solicit sales.
Regards,
***************************Initial Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company say they are talent com. I paid ***** to get talent and audition. But they keep calling and texting about the ***** I already paidBusiness response
07/19/2024
Thank you for reaching out. Our records show you attended the virtual open call with ****** and signed up on July 5th. I show you submitted another application on July 7th and received a text message regarding attending another open call. It looks like the confusion is the duplicate application. I've removed both applications so you are not contacted anymore and refunded your payment made. If you are ever curious about trying our services again, please reach out to me directly at ********************************** Thank you.Customer response
07/19/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau: I cancel that credit card ,so how they will be giving my money back. I want check in the mail refunded.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*******************************Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Please just remove me from the email and text message list, thank youBusiness response
05/31/2024
Thank you for reaching out. Per your request, we responded to your information removal text on 5/26 after receiving your text to be removed on 5/26. Your application has been fully removed and we wish you the best of luck.Initial Complaint
05/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for Nine9, paying $99 initially and $35 monthly under the premise that the casting calls they posted were done through legitimate means in that they had authorization to share those. I found out from one of the casting companies that Nine9 posted their casting call without permission. In addition, I was informed that this is an illegal practice that Nine9, previously known as, One Source Talent, was sued for and required to pay damages. This is an absolute scam they are running.Business response
05/16/2024
We work with a variety of casting directors that are seeking talent. I personally reached out to you regarding a hair show that you fit for that you responded stating you were unable to make it due to your schedule. Our services do work for talent that are interested in what we offer. I show a member of our talent services team has already reached out to you to process your cancellation and refund request. Your account has been fully canceled.Initial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Posting "job listings" as advertising to an open casting call. Plenty of follow up including text and email that treats it as such. However the call is not and open casting call, it is just a marketing tactic that ends with you being pressured to sign up with credit card information for immediate payment during the call. The casting agent stays on the call the entire time until you join (pay them for nothing basically). They should not be able to "advertise" like this because there were plenty of underage kids on the call that they were mislead into all of the potential opportunities for them as underage actors and models. Predatory and scary how much pressure they put on you during the call. I think this is a real company but everything felt like a scam.Business response
05/06/2024
Thank you for reaching out regarding your recent experience attending the zoom call with *****. The zoom call is designed to be informative for aspiring talent to hear about what Nine9 does and how our services can be beneficial. The office director remains on the call to answer any questions that talent all potential talent attending are encouraged to ask should they need further information regarding our services. Our open calls require talent to attend with a parent/guardian. For safety and security of all attendees personal information and names of other attendees are not disclosed or listed. If you are ever curious about what services we do offer, please email me directly at ********************************* and I would love to explain what we do. Thank you.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unsolicited texts about some casting call scam: ***** to be an extra or a speaking role, I want you to attend a Virtual Open Call. I have tomorrow at 11am or 3pm free. Which one is best for you?Business response
04/05/2024
You are receiving text messages as we have a record of you previously filling out an application expressing an interest in modeling and/or acting. You previously responded to texts sent scheduling several appointments that you no showed for. We understand everyone's lives are busy, which is why you have received follow up messages looking to reschedule you. I checked your application and do not see you sent in a request to not be contacted further. I've went ahead and removed your application so you will not be contacted any further per your request.Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has repeatedly contacted me about working with them. I repeatedly asked them to remove my contact info from their system. I can say with certainty that this company is 100% a scam. I work in the entertainment business. This company uses false promises of work as an actor or model to lure people into paying 500 dollars up front and 40 dollars a month to be represented. Which is completely against the law in ********** and ********. The work they do get their clients or auditions are free to find on legitimate casting websites. This company is predatory.Business response
04/01/2024
Our records show you responded to a text sent to you regarding your application asking what this is for. After receiving the response answering your question, you asked to be removed from contact. Your application has been completely removed from our database and we have not contacted you since March 28th, 2024. All of our services are outlined during the virtual open call talent attend, which includes proper pricing which is $99, not $500. As stated in this response, we will not contact you any further per your request and wish you the best.Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My social media provided an ad to be an extra in Cobra Kai in a virtual casting call. When I got on the call, it was a thinly veiled sales pitch to sign up for a talent service that charges a setup + recurring fee. It was a total waste of my time and had me get up early on a day off for it.Business response
03/05/2024
Thank you for reaching out regarding your recent interaction with a member of our team. My apologies the call was not what you were looking for at this time. The virtual open calls we have daily are designed to be informative regarding what services we offer talent that are looking to get into the industry. I show your application as been removed per your request via text message after attending a virtual call on 2/19, so you will not be contacted further.Customer response
03/05/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]My complaint is regarding the ad being misleading. The response expalins what happens on the calls which I'm aware of and why I complained. Without changes to the advertisement nothing meaningful is being done. Just like on the call.
Regards,
*******************************Initial Complaint
02/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Business Nine9 claims open casting call, then fails to provide service or information to follow up, leading many adults and kids astray throw a Zoom driven phone call selling a Talent workshop/portfolio development service for a 100 USD. I personally asked for information and attended a mass interview on 2/9/2024 attempting to secure a spot on an Advertised Open Casting call for Stranger Things Season 5 Extra character audition spot to see a "closer" type lady who is just trying to collect 99 dollars per guest to again a Workshop/Portfolio creation company that completely evaded my question regarding more information needed, regarding the Stranger Things casting call. After alerting the hostess that I wasn't interested in subscribing to the service (because I applied for a casting call, not a portfolio development/talent workshop service) the group was alerted of my question, and the hostess removed me from the Zoom meeting without answering my question (because she is there to close these malicious sales, and not provide direction).Business response
02/27/2024
Thank you for reaching out. My apologies that the virtual call you attended was not what you were looking for at this time. Our virtual calls are meant to be both informative and transparent regarding our services and company. I looked up your application and was not able to see any questions asked within the communication via text with our representatives. Please reach out to be directly at ********************************* with the questions you were looking to receive answers about during the scheduling and zoom attendance and I would be more than happy to assist further. Thank you.Customer response
03/07/2024
The business did not address the complaint, and is requesting to leave the site to continue conversations. They have also tried to do a shady work around in text and video conversation as the agent answering is not the closer that i spoke to in the Zoom Casting Call, they will clear as day not have access to the logs of the call holder, as they are two different people with no communication with each other. Please respond back with what would be considered sufficient proof, i wish to follow up with any and all information i can provide to get these guys to show some accountability for their actions.
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Get a QuoteCustomer Complaints Summary
97 total complaints in the last 3 years.
51 complaints closed in the last 12 months.