Business ProfileforNine9
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaint alleging advertising, billing, and refund issues. Specifically, complaints allege advertising for virtual casting calls for specific TV shows or movies are instead a sales presentation for the company's services. Some consumers report difficulty opting out of text communications from the business.
On August 31, 2023, Nine9 responded to BBB with their plan to address the pattern of customer complaint. In part, the plan includes:
"We plan to implement the following action items to avoid similar complaints in the future:
1. Updating of placed written language making it clear the Virtual Open Call is not for a single project or projects but rather our valued services.
2. Review to ensure that language being used should not potentially confuse or create a belief that a Virtual Open Call is for a specific TV show or film.
3. Continued training of those who handle incoming text messages to ensure they continue the internal processes created to ensure opt outs occur when requested.
BBB will monitor the company's efforts. This aspect of the Business Profile will be updated once additional information becomes available.
At-a-glance
Customer Complaints
96 complaints closed in last 3 years
50 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 106 S. Old Woodward Avenue Suite A, Birmingham, MI 48009
- BBB File Opened:
- 8/13/2004
- Years in Business:
- 20
- Business Started:
- 12/2/2003
- Business Started Locally:
- 12/2/2003
- Accredited Since:
- 11/22/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Nine9 The UnAgency
- Business Management
- Ms. Jessica Qonja, Customer Contact
- Additional Contact Information
Fax Numbers
- (248) 220-6528Primary Fax
Phone Numbers
- (800) 989-1490Other Phone
Website Addresses
- (248) 220-6528
Customer Complaints
96 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
100 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kaitlyn B
1 star10/15/2024
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