Business ProfileforEdwards Plumbing & Heating, Inc.

WOMEN BEWARE: Incredibly disappointed in this company and they should be ashamed of themselves. My mom, who is an older single woman living alone, was taken advantage of by this company and I would absolutely not recommend them to even my worst enemy. She has had a broken toilet for a few weeks and has called this company twice for help. The first time she was charged $300.00 dollar bill and was told the gentleman had fixed the problem. Within the same day, the same problem persisted. We called back and the same young gentleman came back. He was very rude both times and made my mom uncomfortable which is completely unacceptable. During the second visit, shes told she needs a completely new toilet, when we should have been made aware of this the first time and never have been charged for the fix. I am involved now and will find a more reputable company for her because as a woman and as someone in the customer service industry, Im disgusted. I know this company will more than likely take no action but I felt I needed to leave this review and do the community a service.

Unfortunately it is impossible to appropriately respond to this as we have never done business witn you so your name is not going to show up in our system. I will say that we had an issue where a lady did have a toiltet repair and after the technician said she needed a new toilet we did recieve a complaint. That complaint was forwarded to me and I responded to my management telling them to take the funds that were already paid for the repair and apply those funds to a new toilet discounting the price in full that the client paid towards a new toilet. This solution is more than generous and more than most companies would to. The toilet was working when we we left and the client opted for repair instead of replacment from the beginning so technically this is not something we have to do and most companies would not be so generous. That is what makes us different. We want to keep our clients for life. Here is the next problem. We called the client 3 times and sent text and she did not answer the phone or respond to text. We can not help someone that is not communicating. That being said, I am only assuming this situation and review are related to each other. I can not confirm that but it just happened so the likely hood is high. Your mom needs to answer her phone or call us back if this is indeed what happened. She can call ************ and ask for *******************. We are very proud that we go above and beyond for all of our clients. There is no shame and we are far from disgusting. That is a lot to say for someone that was not there nor did any business with us.