Business ProfileforAffordable Laptop Repair Center

Two years ago, I purchased a new laptop. My life has been very hectic the past 2 years, and it wasn't until a few weeks ago that I had time to set it up. When I opened the laptop, I discovered the display screen was cracked; since it was no longer under warranty I took it to the UserEasy Computer Systems repair shop to have the screen replaced.When I took the laptop in, I was told the repair technician would likely use my phone number to set up a temporary password; I was also asked what office software I used. Both of these instances caught me off guard, since it was a brand new computer and the only thing it needed was a new display screen. The repair shop had NO RIGHT WHATSOEVER to set up the computer or ask me what sort of office software I used. The computer was mine and mine alone to set up. The woman who runs the business was very aggressive on both of these points; she didn't ASK me if I consented to those things, she INFORMED me of them.A couple of weeks went by with no word from the shop so I returned to ask about the repair status. Again, the owner asked me which office software I used - and this time she told me the repair technician would likely install updates on my computer. I called her back a short time later and told her that she did NOT have my permission to do ANYTHING with the computer other than replace the screen and I told her I would take her to small claims court if I didn't receive the computer in brand new condition.I was so angered by her very aggressive behavior that I simply couldn't trust her that something hadn't been done to the computer that I didn't know about. I paid for the repairs...and immediately dropped the laptop off at a computer recycling location.The owner's behavior indicates to me that there is a potential that this business is doing things to customers' laptops without their knowledge or consent. Be EXTREMELY cautious when dealing with this business for computer repairs.

************** brought his 2 year old laptop in to have the broken screen replaced. He said that it was just sitting in his closet unused. He was informed by our **************** Representative, ******, that his warranty had expired January 30, 2021. She asked ************** if he wanted a new computer set up as well as having the broken screen replaced.  He agreed to have that work done, it was listed on the Work Order, and ************** signed and authorized the work. The replacement screen was ordered, and after several phone calls from ************** asking about the status, ****** advised him that she would call him after the part was received to update him.  Around October 11 or 12 she called him and told him the part had arrived and the computer would probably be done next week. October 17 ************** came into the office to check on his computer. She told him she would call him when his system was completed. There were no questions or problems at that time.  A couple of hours later, ************** called and told ****** in an angry tone demanding that he not be interrupted until he was done speaking.  He proceeded to state that he had only wanted a screen replacement and not a new computer set up and that he was going to come in and wanted his computer turned on so that he could hear "Cortana" and if he did not, then he was not going to pay for his repair and he was going to take UserEasy to small claims court and hung up.

On October 18, ****** called and left a message that he could come and pickup his computer.

On October 19, around 11:00 a.m. he came and picked up his computer. He again spoke to ****** and stated that now he did NOT want his computer turned on, and that he was just going to put the computer in the recycle when he was done checking out. She asked him why he was going to do that and he stated that he did not trust us and that we had his computer too long and who knows what we did to it. He further stated that he was going to the BBB and complain about our service and how he was treated. She asked him why he did not trust us and he stated, "I don't want to get into it." She asked him what kind of treatment he was referring to and he would not talk about it. He paid his remaining bill, which we discounted as good faith. He signed his invoice and left.

At NO time was he treated in any way but courteously and respectfully. ****** has worked for UserEasy for over 20 years and we have never had one complaint about how she treats our customers.

As you know, we have been in business since **** and have been accredited with the Michigan Better Business Bureau since ****, without one complaint.  We have an A+ rating.  We have no idea why this customer was so upset since we did nothing but what he requested and authorized and even discounted his bill as a show of good faith.

If you need to have copies of the paperwork that he signed, we will be glad to provide that to you.