ComplaintsforMeijer, Inc.

Grocery Store

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
While I was shopping at your ****************** location here in ******* ********, I heard a few employees on the floor talking about you all are being open for Thanksgiving. I found it to be absurd considering that ******* and ****** is closed for Thanksgiving, I was just assume Meijer would follow suit and close so their team members can spend the time with their families instead of being a puppet in a big machine and work throughout the holidays. Just seems like modern day slavery. I hope Meijer changes their decision about being open or else they can lose me and few others as customers.
Business response
11/18/2024
As of 11/11/24, the Store leadership is currently investigating this concern.
Business response
11/18/2024
The Store Director has reached out to the consumer.
Customer response
11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
11/03/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was in a pinch and home with my son so as a busy mom, I placed a delivery order November 2, 2024 for an evening delivery between 8-9. I was given a total estimated at $155 and anticipated to tip on a percentage base. My shopper substituted some things, cancelled many others, and I was up charged by $70 to the total of $223.25 including a delivery fee that a mperk was supposed to cover. I was expecting the total to range but I was predicted a cost around $155 for this order. This is an obscene move by a business that should know better.
Business response
11/06/2024
As of 11/4/24, the consumer was remediated with a refund of $39.20 an additional courtesy of $25.50 due to the inconvenience this has caused.
Initial Complaint
10/31/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Meijers has a reward program that is designed to discriminate against ********** wage earners..
Business response
11/06/2024
We have assisted this consumer several times with this concern. The consumer will call about wanting points back that have already expired. Initially points were provided back to the consumer with an explanation of how expired points work. The consumer has been educated that expired can't continue to be restored when not used in time.
Initial Complaint
10/08/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a $100 **** gift card at the ************************************************************* store in ************, IN on 05/11/2024. The gift card number under the barcode at the backside is ******************* and the first 9 digits of the redemption code is ********* (see attached pic). I have never used this card, applied it to my account, or provided this code to anyone. When I scratched off the backside and checked the balance, it was $0. I contacted **** customer service, and the agent told me to report it to the ************************ (***). I reported twice to *** but did not receive feedback (Report #: ********* and *********, see attached pic). Then I called *** but was told that *** is only a database that prevents gift card scams but they would not resolve individual cases. I also reported it to the local police office but was told it is almost impossible to get this addressed through the police office because there are not enough agents to handle the case (attached pic for case record). I went to the Meijer store but they said the loading was successful. I also contacted the credit card company but was told since this was an activity initiated by the card owner, they could not do anything. Then I contacted **** again, **** customer service told me that tampering of the card happened between scanning the card and giving the card to you, which means someone stole the card number from the store before the sale, and when I paid it at the checkout, the fraudster knew that it was activated and then used the code on their own **** account (**** confirmed that the user was no longer part of **** after spent money in the gift card, which is a scam). Since the scam happened when the card was in Meijer, Meijer is responsible for keeping the card safe before the sale. As a customer, I tried everything I could do, but the experience was time-consuming and frustrating.
Business response
10/18/2024
As of 10/18/24, a refund for $100 was issued for the gift card. An email was sent to the consumer with more information.
Customer response
10/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** **
Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was at the ************************************ store on September 28, 2024. I scanned my items on the app via scan and go and went to the register. At the register a woman helped me twice, she did the cart check and then took some items off that I was going to pay for in cash at the regular self checkout. Once I checked out at the scan and go, an employee named **** W approached and asked for my receipt. I didnt know where I put it as I was thinking about my other items so went to the regular self checkout and bought the two items the woman had set aside. Once I was done I said thank you to the lady cashier and left. When I was walking toward the door **** started following me and yelling for me. I ignored him because I felt I was being harassed. He stopped me by the exit door and asked me to see my receipt again. I asked why as I had checked out twice. He said maam I just need to see your receipt so we can get you out of here. I said no thank you and walked out. I felt very uncomfortable and harassed by the employee. I had spent $20.04 at the scan and go and another $11 at the self checkout.
Business response
10/10/2024
Due to the nature of this concern, this complaint has been escalated to the Store Director who has leadership involved and investigating.
Customer response
10/11/2024
The response from the business was just that they are looking into it. There is not a resolution yet
Initial Complaint
09/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went and got a refill of my diabetes medicine and high blood pressure medicine I noticed a couple of days later my diabetes medicine was in the wrong bottles. Now since I'm feeling so sick right now I don't know what other medicine was in the wrong bottles. I complaining to the pharmacist and he told me a manager will call me within a couple of days but I never heard back from anyone.
Customer response
10/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******* **
Initial Complaint
09/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been buying dog food for my dog to help support his digestive system. I bought a new bag as usual and noticed that it had expired 12/9/2023. I checked the bag I had just finished and noticed that it too had expired 12/9/2023.
Business response
10/14/2024
As of 10/9/24, the Store leadership has reached out to the consumer to ensure the refund was processed.
Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In June of 2024, we attempted to use a TJ Maxx gift card at a TJ Maxx store, which was purchased from the Meijer store at ******************************************************************************. The ******* associate advised us that there was no money on the card, even though the credit card receipt validating the purchase was attached and available. ** Maxx advised us that it was not their issue because the card had been purchased at another merchant (Meijer). Since that time, we have made approximately 7 calls to Meijer **************** *************) regarding our complaint (CS1110454). Each time we call, we get the same message that someone is working on it and they will get back to us. That only happened 1 time out of 7 times, and the issue is still not resolved. All we are asking for is that the original credit card be credited for the amount of $40, which was the amount of the original purchase. Or, send us a new gift card in the amount of $40. It should not be this difficult to get resolution for such a simple transaction and we are looking for assistance.
Customer response
09/20/2024
Hello. I'd like to close this complaint please. The Manager at the Meijer store in ********* reached out to us and provided a new gift card, plus an extra gift card for our trouble. We are completely satisfied with the resolution and would like to close this complaint. Thank you.
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called Meijer Pharmacy Ionia Michigan, spoke to a ******, and explained that I needed to have my prescription filled today, as I have to return to work tomorrow, and work 12 hour days, in ************. He wanted me to transfer it there, and said no problem, once transferred, he said sorry we can't fill this, despite it being past 28 days required by law.. Now I will have to call into work to fill my prescription. He also refuses to send this back to the previous pharmacy.
Business response
10/11/2024
As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.
Customer response
10/11/2024
The complaint has gone ignored no one has reached out to us regarding this matter.
Complaint: 22275672

I am rejecting this response because:

Sincerely,

******* ******
Business response
10/15/2024
As of 9/18/24, due to the nature of this complaint, the concern has been forwarded to our Pharmacy area. Someone from the Pharmacy will be reaching out to the customer to resolve the situation.
Initial Complaint
09/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i went to the canton location i needed stuff for my wedding this lady with glasses comes starts cussing at me she had ***** here she acted like she was a manger i think her name was ***** she was wearing a badge
Business response
09/18/2024
We want to assist this customer but the desired settlement mentions no further contact.

Desired Settlement:
No further contact by the business

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforMeijer, Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary