Business ProfileforAuto-Owners Insurance Group

I switched to Auto Owners car insurance in March 2024. I paid my annual premium in full $3800 to take advantage of the discount and have piece of mind of not having a monthly payment. In October 2024 I received a letter in the mail that my insurance was cancelled. They refunded me $171 dollars and that was it. I received the letter for the cancelation on October 18th that the policy was cancelled effective October 3rd. I called the insurance company and they told me they sent 3 notifications that I owed over $2600 more because I changed cars, removing a 2015 Genesis G80 and replacing with a 2018 INFINITI Q60. I didn't receive any mail from them, no email, no phone calls. I called my broker to find out what happened and they said they didn't receive any notification either. My broker went back to the underwriter and they said they would not make any effort to correct the mistake. No tickets, no accidents, no gaps in insurance or missed payments ever. Auto Owners is absolute trash. Don't get this insurance because any savings you think you're getting will be followed by drama, terrible communication and trash customer service. You will regret it, guaranteed!!

Thank you for your correspondence regarding this case. Please see our response below. The policyholder’s concern is with the non-payment cancellation of their annual full-pay policy. After the initial policy payment was made, 2 additional vehicle policy changes were completed that changed the premium owed for this policy (Effective April 25, 2024 and May 3, 2024). The initial bill statement was sent to the policyholder on May 28, 2024, with follow-up statements sent June 24, 2024 and July 25, 2024. Due to the payment not being received, a cancellation notice was sent to the policyholder on August 26, 2024 advising that the policy would be cancelled if payment was not received by October 3, 2024. On October 9, 2024 the above policy was cancelled for non-payment effective October 3, 2024. All billing statements and policy materials were mailed to the address on file. USPS Mailing is not the only option for policy communication. We offer paperless email communication if that option is selected. We also have an option for the insured to enroll in the Auto-Owners Customer Center application. This option allows the insured to monitor billing, and access the policy information at any time. I hope this letter satisfies any concerns regarding the cancellation of the above policy. Thank you, Auto-Owners Insurance Company