Business ProfileforAdvance Motors, LLC

Have used this company as a broker for over 5 years. And if you still do, RUN! There’s a lot of people out there who will do a better job for a better price. There’s too many rules and restrictions they they come up with on the go. The prices have gone up over the years without notice. From $200 to $300 to $350. And when you ask them how come did the price go up compared to what it was a month ago. Just because they want to. Communication has never been good but over the years it went downhill significantly. YOU CAN NEVER REACH THEM. And they will take days to respond sometimes or do something. You have to ask every single time: “did you mail the title?”, “what’s the tracking number?”, “did you pay for this vehicle?” etc. I would assume that for $350 they would be doing all this without me asking them every single time and waiting a day for a response. Prices go up but the service goes down fast. Then there’s the deposits and refunds. Every time you add a certain amount of money to your account they charge you a “fee”. That’s not stated anywhere in their terms and conditions. And when you go to close the account they charge you another 4% fee on the remaining balance. Their terms state that it takes up to 30 days to process a refund. I had my account closed and nobody processed a refund after 40 days until I started sending emails again. This tells you everything you need to know about customer service you’re getting. There’s been countless times when they make mistakes on the title and you spend a lot of time and money to get the vehicle registered and get sent back at the DMV because they didn’t put their name on the title. Or missed to check that IAA or copart made a mistake. They don’t care about you, they only thing they care is about getting $350 plus 8% fee on your deposit when time comes to close the account