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            Business ProfileHamilton Chevrolet, Inc.

            New Car Dealers
            BBB accredited business

            Contact Information

            5800 E 14 Mile Rd

            Warren, MI 48092-3169

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            Email this Business
            (586) 264-1400

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/24/1989

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            5800 E 14 Mile Rd, Warren, MI 48092-3169
            Email this Business
            BBB File Opened:
            4/1/1988
            Years in Business:
            40
            Business Started:
            12/20/1983
            Accredited Since:
            2/24/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Mike Boguth, Owner/Operator
            • Mr. David Hamilton, Dealer Principal
            Contact Information

            Principal

            • Mr. Mike Boguth, Owner/Operator

            Customer Contact

            • Mr. Mike Boguth, Owner/Operator
            • Mr. David Hamilton, Dealer Principal
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            purchased my vehicle in February 2024 and since the first 2 weeks of having it my car was back in their service until this week of April. I told them I had issues with stopping and I believe I was sold a car with bad breaks and I smelt burning of the vehicle. They kept the car and called me back saying it was ready. I got my car back with the same issues and the car would kind of shake while just sitting. This is a 2020. I took the car back for the 3rd time and the break issue was not fixed. Now I went back again and spoke with a manager he kept the car, after about 3 weeks went by he called me and said I had a radiator leak and my breaks was rusting up in there and had about 50% chance of life. He said they would fix my leak but not the breaks and I would have to come out of pocket. I just bought the car from a certified dealership and dont understand how Im having these kind of issues already especially a rusting vehicle. I only have the car 2 months and barely even had the chance to drive it because its been in their shop!
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dorothy J

            09/30/2024

            I had a horrible experience at the service area at Hamilton Chevrolet. It appeared my front end sensor started going bad on my 2024 equinox lease car. Then my engine light came on. I contacted on star to do a diagnostic on the car and they didnt see anything wrong. I also called Hamilton and explained what was wrong and they thought it was a sensor as well and said a servicing tech would call me . But never did . I called my dealer to get a loaner car just in case they were going to keep the car. I took the car in the next day which was on a Wednesday 9/25. I got a call on Thursday 9/26 from the service tech ***** and he stated that critters chewed my wires and it wasnt cover under warranty and it would be $800. Also, that the wires were chewed by my transmission. I explained that I had no transmission problems, I park in a garage which doesnt have rodents and at work I park in a garage. However no one really cared what I had to say. I asked for pictures for proof and the picture I got, Im not really sure it its my car! Then I asked the dealer, ****** to send me pictures and she had an excuse on why she didnt have any. I feel they COMPLETELY too advantage of me. I paid for the car because I needed my car. I have been going to this dealership for over ****************************************** right. GUESS I WAS WRONG! I have always had a strong like for GM vehicles. I hope they enjoyed taking advantage of me cause I will never go back there again.

            Hamilton Chevrolet, Inc. Response

            10/01/2024

            Dear **** *******-****,I am so very sorry to hear you are so dissatisfied with your service experience at Hamilton Chevrolet. I attempted to call you just now to try to better understand what happened from your perspective, but got your voice mail. Please give me a call at your convenience. I hope to hear more information from you on your experience, with a goal of reestablishing your trust and confidence with us. ***** Hamilton Hamilton Chevrolet ************
            Read 1 More Customer Review

            Local BBB

            BBB of Detroit & Eastern Michigan

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