Business ProfileforVerizon

I told my rep that I knew exactly what I wanted and didn't need any plan upgrades or purchase add-ons and that I just wanted to buy the phone.She went into the back and came back out and told me that she had the paperwork for the plan and purchase I wanted, plus two other purchase scenarios that she thought would be better for **** reiterated that I didn't want anything except the base purchase of the phone. She then acted like that's what she was giving me and put the signature screen in front of me for the new phone purchase and I noticed I'd been opted into a protection plan we never discussed ($204 per year recurring).I asked her why she opted me into something we didn't talk about and that her continuing to push extra things beyond what I'd asked her was making for a bad experience.At this point, another worker ******* (******?) who was working with a customer nearby and later identified herself as a store manager, loudly asked what the problem was, and I said the salesperson opted me into the protection we didn't talk about. She (loudly, in front of the other customers) said to the salesperson that it wasn't about her and I must "just be having a bad day". I told her that my issue was stuff being snuck onto my bill that was never discussed and that whether I'd already been having a poor experience with Verizon didn't have anything to do with this. She replied "I'm sure you say that all the time to everyone" which didn't really make much sense. At that point, I decided to stop responding to the escalation because I just wanted to buy my phone and go home. I did ask for her name and position before I left so I could reference it in this review.I doubt Verizon teaches their employees to opt customers into additional purchases that were never discussed, and I doubt they train their managers to escalate and attempt to publicly shame customers who question this approach. ****** needs some training on ethical sales tactics and de-escalation.