Business ProfileforHoward Miller Company

I bought a $2000 Howard Miller key wound clock from ******** in December of 2021. It had a 1 year warranty on it and it didnt start giving me problems until shortly after the warranty period had expired. The problems were two fold. Once in a while the clock would stop before running down but, even more often the chimes would stop working before they ran down. I contacted a local Howard Miller technician on it and he said it needed a new movement which is made by *********. They shipped him a new movement and after he installed it, it had the same problems. Howard Miller has washed their hands of it and, after promising to repair the 2nd movement, they washed their hands of it as well. So Howard Miller is knowingly buying defective stock from one of their main suppliers and installing it in their clocks. Then they proceed to sell those clocks to trusting customers. I paid the technician $100 for the time and energy he put into it but, if he had have been able to successfully repair the clock, he would have charged me $750. Im not looking to get any money out of this; I just want a working clock. I think Howard Miller should be willing to help get that accomplished instead of saying, Its out of warranty, you have no complaint. I would have been willing to pay for repairs but both HM and ********* no part of helping me.