Business ProfileforGalaxie Floor Stores

o stars.The company does not follow through on commitments made to the customer. The communication between the store and the scheduling is atrocious.Never again. You can find cheaper installation companies and they will provide better customer service than these people.Supposed to have the floor installed weeks ago. They said it was a good 2 1/2 day job. 3 days later and they were missing wood pieces and the trim molding color was not close to the baseboard.We have been trying to schedule the COMPLETION every since. When the installers left after 3 days, they indicated they would take care of it. No, that never happened.My wife kept calling and then they scheduled the Monday before Thanksgiving. They said it would only take a few hours, My wife seemed confused as it seemed it should be longer to install ALL THE **** pcs. At that point, the store thought only one piece was being installed, they had no idea that trim was wrong and had to be ordered.That takes us to today, 12/9. They were scheduled to come between **** am this morning. My wife calls at 10:00 am and they put my wife into ******************* (who is not even in the office today), Finally, someone calls and apologizes as apparently something happened to the truck and now it was going to be between 12-1.1:00 pm. In fairness, I indicated if they were not here by 1:00, that they would be sent home. We had plans this afternoon and my wife took the morning off so she could be there.I have not ever experienced the lack of customer service and communication for a company that is supposed to be above the average in terms of qualilty.As of now, we have a half finished floor and I will not allow these people into my home until they can commit to a time line. This will now have to wait until after the Holidays. Can't wait to show our family the 1/2 done job. This company should not have good business rating to warn others.You can not commit to something, not follow through, and expect no consequences.***** in *****

We apologize for this communication mix-up on our part! We are working with these clients to finish their project. We are also making some internal changes to improve our customer service. We are a well-respected business and will continue to make improvements to keep and improve our reputation in the community.

They have responded to the BBB, but have not reached out to us at all, so I don't know what "we are in the process" means as there has been no response to us the customer from this company. Apparently, the BBB is more important to respond to rather than the customer. This was supposed to happen on Thursday 12/9...not one response from this company; however, BBB got a response. Monday 12/13/2021 1:54 pm