Business ProfileforFlooring Expo by Carpet King

I should have read others reviews before selecting this Company. I want to share our familys current and rather unsatisfactory experience with Flooring Expo by Carpet King. We entered into a contract with this business to have three small bedrooms carpeted (2 of which have old wood flooring that was to be removed). We were very specific in the contract (Remove wood flooring).We scheduled install and had all three rooms emptied and ready. The installers arrived at 8:30am and looked at the three rooms and, despite a language barrier between us, they told me that they would carpet over the wood floors. I let him know that we purchased services ( totaling $1,300!) to have the old wood flooring removed. He said they dont have experience removing wood floors and that we would need to have someone else do it. I told him to just carpet the one bedroom and we would have to contact Carpet King to see why they didnt have someone qualified to remove the wood flooring. I called Carpet King, they said they didnt know why their installers did not proceed to remove the wood floors. Their install **** contacted their installers who told them we didnt remove the wood floors because they were nailed down (imagine that!). Needless to say, this is turning into an inconvenience. All the bedroom furniture will have to be put back (so we can sleep in our bedrooms) and a second install day scheduled at a later date (and remove all the furniture again).Its all manageable, but wanted to share in case others needing carpentry want to just avoid the inconvenience we have experienced. ********* being 20/20, next time we seek a good home improvement business, we will be sure to read reviews and recommendations by others. Caveat Emptor Best wishes to you fir your home improvements.

The client is correct: the carpet installer could not handle the take-up of the wood floor, since it was nailed down wood. We should have done a better job scheduling that part of the job. We dispatched a wood installer the very next day, who removed the existing wood floor per the contract terms. Customer complaints are the schoolbooks from which we learn, and we learned that we should do a better job scheduling the right technician for the right task.We apologize for our clients inconvenience!