Business ProfileforLuther Bloomington Hyundai

My visit to Luther Bloomington , Hyundai was not only disappointing but also deeply unsettling, warranting a very low rating. The initial salesperson I had an appointment with at 5:15 failed to show up, leading to an encounter with Zack, another salesperson whose service was substandard. He made us walk a considerable distance to the car and was vague about its location, despite claims that construction wouldn’t impact service. Zack’s behavior seemed racially biased, particularly when he was hesitant to allow a test drive. However, the situation escalated significantly with the manager’s involvement. Far from being understanding or apologetic, he was extremely arrogant and appeared to engage in racial profiling. His unwillingness to provide information about other dealerships and his indifference to Hyundai’s reputation were appalling. He even implied that if I wasn’t purchasing from this dealership, I shouldn’t bother at all. When I asked the manager to show some respect, he reacted by kicking me out of the showroom. This was after I mentioned that I would be leaving a review about my experience. This level of unprofessionalism is deeply concerning, especially considering the manager’s role in setting standards for the dealership’s employees. Although the saleswoman who originally scheduled my appointment did appear and apologized for being short-staffed, this did little to mitigate the overall negative experience. It’s imperative for Hyundai/Genesis to address these serious customer service issues at this dealership. Such experiences not only harm the dealership’s reputation but also negatively affect the brand’s image