Business ProfileforLupient Kia of Brooklyn Park

A terrible dealership not interested in selling cars and only interested in feeding the egos of its insecure salespersons. Came into the dealership and was very up front: I didn't want to take a lot of time, I didn't have a list of must have specifics and would rather see the cars in person and decide quickly. I brought my car and offered to have them evaluate it up front to save us all time. I clearly stated I'd be happy to make a deal within an hour. The salesperson repeatedly got frustrated by trying to follow a very specific script apparently he had curated in which I wasn't interested. Not only did he get up and storm out of his own office, he muttered "go find a car you like" when I said I'd rather look at cars on the lot than a list on his computer screen without telling me where the cars were on the lot. When he finally reappeared and my husband asked him "did something offend you" he went on a vent about how my body language indicated that I didn't want to buy a car. We reiterated again that I specifically stated I was willing to make a deal quickly as long as I could see the car in person. He opted to respond rudely and ignored me at which point I asked for my own keys back and went inside to discuss with his manager. The GM listened politely and apologized and made no effort to regain our business, which is fine. There is no reason to be rude to a customer willing to help a salesperson make a sale MORE quickly, there is zero reason to physically touch a customer in any way, especially out of anger, and there is no reason to dismiss a person's literal words and have a hissy fit because a customer wants to see the product they are buying in person.