Business ProfileforWalser Honda

This car dealership have a very bad bad bad bad customer service. They are very nice on the day you are buying a car but once there is a problem, forget it, you will get a head ache, not returning a call, no update or anything. My daughter and I bought a used car ********** Lancer just 2 months ago 7/22/24 to this dealership. After coming home, we noticed one of the plate number is missing plus one of the remote key is not working. There are 2 remote key. We called the office and our salesman said well fill up form for new license tab plus just bring over the remote control in the service department so they can fix it. 8/11/24 We come back, they put the license plate and we give them the remote key. There are 2 remote key which are combine in a key ring. We told them the 1st one is working and 2nd one is NOT working. After more than 2 hours of waiting, the maintenance guy came back and said, they cannot fix it. However, he broke the key ring that is working. Now, both remote key are NOT working. He told us to come back next Friday as the key expert is available that day. We did, came back but the key expert guy cannot fix it also. .We talked to the Service Manager over the phone since he is not there when it happen. He never called back. We follow up and multiple times(phone call, email) and we also go back there and talk to another manager in the sales since the Service Manager is not there. He promise to get back us but nothing happen. By phone, by email, by in person. Nothing works. We keep on following up and its Sept 23 already. NOT a good customer service. They should not bother the key that is working.They should at least fix the key that they broke. This big company are doing these things to a normal people whose just trying to go from point A to point B.