Business ProfileforDBS Residential Solutions

I contacted DBS in April/May of 2024 to take a look at my attic insulation and for a quote. The service representative was great, and informative. I ended up signing a contract to have work done and put down ***** cash. I had to call a couple weeks later and ask when we can set up a date for work as no one ever called me. They said looking into June, theyll give me a call back. Finally receive a call for 6/10/24. They called me 6 days prior to reschedule. That was fine, we rescheduled for the 26th. I had to call hours after the expected time and ask where they were. I was told by logistics that a truck ended up breaking down and was in the shop. He didnt have an answer as why they didnt call me. He asked if the following Monday was okay. I said yes. Monday comes, I call, they said no one was available and I just got scheduled for 7/10. I said I wasnt available, why wouldnt they ask me if thats okay? I was going to try to make it work but couldnt. They ended up calling me multiple times the day before to see if they could finally come, so I finally rescheduled on my part with them. However, I decided it was enough games and I wanted to cancel. That wasnt noted properly and I got someone texting to get again cancel on me for the scheduled date. Thats when I called DBS again. I got a sales order for a full refund. I called again to see when to expect my refund. They said theyre going through internal turnover and it wasnt done properly so they sent me over a contract to sign and Ill owe them 10%. 10% just to get cancelled on numerous times!? This was all a headache. I want my full refund as 3 days grace period does not prepare me for this.