We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Viking Client Services, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileViking Client Services, LLC

            Billing Services
            BBB accredited business

            Additional business information

            Additional Info:
            According to information provided by Viking Client Services, they assist with auto and health insurance claims (billing) and debt collections. Often, they coordinate the insurance process between consumers and car rental companies when damage to a rental car has occurred.  There are not additional charges to consumers for this service as Viking Client Services is working in partnership with car rental companies.

            Consumers should read all terms of their car rental contract and understand the terms and documentation that is provided of the repair and other possible charges. While Viking Client Services may have access to a copy of your rental contract, they do not have the ability to waive or change the terms of the contract. In addition, some charges, such as ‘loss of use” fees are explained in the contract. Documentation of the charges is at the discretion of the rental company, not Viking Client Services.   
            See all additional business information

            Contact Information

            10050 Crosstown Cir Ste 300

            Eden Prairie, MN 55344-3344

            Visit Website
            (952) 944-7575

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            75 complaints closed in last 3 years

            25 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/27/1990

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Viking Client Services, LLC they offer electronic payment, insurance subrogation, billing, and collections services. 

            Business Details

            Location of This Business
            10050 Crosstown Cir Ste 300, Eden Prairie, MN 55344-3344
            BBB File Opened:
            1/30/1990
            Years in Business:
            51
            Business Started:
            8/1/1973
            Business Started Locally:
            8/1/1973
            Business Incorporated:
            8/1/1973
            Accredited Since:
            9/27/1990
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Viking Billing Service
            Business Management
            • Cory Kloeckner, CEO
            • John O'Shea, President
            • Tom Johnson, Vice President
            • Tracey Gibson, Compliance Director
            Contact Information

            Principal

            • John O'Shea, President

            Customer Contact

            • Tracey Gibson, Compliance Director
            Additional Contact Information

            Fax Numbers

            • (952) 944-0556
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            75 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I was sent a letter from this company on 9-12-24 for a false claim filed by this company on behalf of. **** car rental. I am being falsely charged for car damage that i #1 did NOT do to a vehicle rented by me a white silverado truck in August 2023 from ***/***************. I returned the vehicle to ***********, did a walk around with **** rental car agent -was checked off as " being /looking good" on the vehicle's exterior and gas etc. The **** rental Agent said the rental company would email me the check off list because i asked for copy ( which i never received btw) Then 4 Months later I get notified from **** that there is green paint/damage on a white truck that Im to be held responsible for and my car insurance company id to pay. My insurance co asked for dicuments from **** that they did not suply. I went in person back To *******, ***** iah/airport to get **** documents showing my check off list from tenta return agent when I returned the truck... When i was told by **** that I would need to come to rental company, to no avail. ************************* found me not liable. However this was communicated to **** as they did not produce same requested documentation to my insurance company or to me. Now this debt collection is turned over to this company when I am not at fault and did not do damage to this truck from **** rental. **** nor this company should not be permitted to file a claim that would affect me without providing proof of validity to said accusation. The check off list would prove that car was returned in good condition. However **** would not provide and they came 4-5 months later accusing me of damage us strange as well instead of a couple of days after rental return.
            Read More
            Read 74 More Complaints

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William G

            02/02/2023

            I find it difficult to comprehend how BBB can give this company any positive rating at all, much less an A+. Since numerous other people have continuously and eloquently expounded on the unprofessional acts of this business, I'm not going to waste my time doing so except to say that they are trying to follow the same model with me. I did not take Budget's insurance and someone backed into the rental car in a public parking lot without leaving their contact information. I filed a claim with my insurance company, State Farm, which paid budget's claim in August, 2022. I never heard anything since from Budget. Almost six months later I'm contacted by mail from Viking, saying I owe $2,500. I also keep getting voice messages from them. State Farm's legal department is looking into it. Unless things change, I won't be looking to BBB for any kind of reliable reference henceforth.
            Read 8 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.