Business ProfileforFaribault Harley Davidson Inc

Misleading ******************* ******************************** and Appalling ******************** Experience This is a review as an new rider experience at Fairbault Harley-Davidson ********************** Department:I ended up having the service ticket accepted and prepaid for the service near $2,000...They ended up having my bike for over a month, with little to no communication regarding the bike, and the parts ordered for it. I called multiple times, and no one was able to give me any information regarding the bike, nor its status.I ended up finding out that they took my bike off the service a week prior. They apologized, but further questions reviled they had no notes or intentions to call me back... I made an in-person visit to the store to speak with my service rep, but they were unavailable. So I spoke to a service rep named ****. They were not aware of the bike, but they were surprised to hear about my bike being taken off the schedule.Customer Service and ***************************** multiple service department representatives and font desk workers guaranteed 2x points on my whole purchase. Which I had submitted my documents a month in advance. After a month of the service being done, NO points were added. I have called 6 times, speaking with multiple different employees who claim they are sending a note to their boss, and nothing changed.I was recently notified that no 2x points would be added to my account because a "discount" (an actual promotion) that they gave me, which caused the whole bill to be only 1x points.I am still disappointed and appalled by the service and customer relations of this business. I have heard from many that this dealership does NOT look out for the customer, and is only interested in upselling. It makes sense after my experience.My business, as well as the business of 4 other Harley riders (who all had awful experiences with Harley Faribault) will be taking our combined 6 Harley motorcycles someplace else.