Business ProfileforInver Grove Honda

When I recently purchased a new vehicle, I had a really negative experience. I may not be the richest customer, but I was still there to make a 36k purchase. I buy a car once every 10 years. It's a big deal to me, emotionally and financially. The day I was there by appointment it seemed like no one could be bothered to give me the time of day. What really bothered me in particular, though, was the trade-in I was offered. I was offered HALF the Blue Book "FAIR condition" trade-in value (not the resale value). I was told "the vehicle has major mechanical issues". Excuse my language but that was complete b******. I had my car serviced regularly and on-time from the day I purchased it, always at my local Honda dealership. The service records would show there was NOTHING wrong mechanically with the vehicle besides normal wear-and tear. The vehicle was serviced and maintained and lived mostly in a heated garage. Admittedly there was some cosmetic damage - some scratches, some small dents, dogs hair - but that's why I used the FAIR condition value from KBB for reference. I drove up from 150 miles away so I was captive, I really felt taken advantage of. In addition to the unfair trade in value, when I questioned it (politely) I was rudely dismissed. Beyond that, I expected at least some small level of negotiation. Yes, I fully realize the car market is very different from my last purchase in 2014. But I thought there would be *something* off of MSRP, especially in light of the lousy trade-in. My last dealer sent me coffee mugs later as a thank you, even after giving me a good trade in and a good bit off MSRP. IVG Honda did nothing. On top of all that, I brought my vehicle in to service a few days later (window coating) and was treated very rudely. I drove 150 miles to get there. My BRAND NEW car had an issue. I reported that to the service desk and was told they couldn't be bothered to look for an issue on the vehicle I just purchased from them. Absolutely shameful.