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            Business ProfilePearle Vision

            Optometry

            Contact Information

            13195 Weaver Lake Rd

            Maple Grove, MN 55369-9410

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Contact Lenses, Prescription Eyeglasses, Reading Glasses, Prescription Sunglasses, Non Prescription Sunglasses

            Business Details

            Location of This Business
            13195 Weaver Lake Rd, Maple Grove, MN 55369-9410
            Email this Business
            BBB File Opened:
            4/27/2007
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            1/1/2011
            Type of Entity:
            Corporation
            Business Management
            • Brooke Hawley, General Manager
            • James Hawley, Owner
            • Donna Hawley, Director of Markeing
            Contact Information

            Principal

            • Donna Hawley, Director of Markeing

            Customer Contact

            • Brooke Hawley, General Manager
            Additional Contact Information

            Fax Numbers

            • (763) 420-6957
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Set up appointments with them as they stated they were VSP providers. They DO NOT state they are OPEN access and OUT OF NETWORK, deceiving information given to patients, had we been fully informed that they were out of network further investigations on service would have been given. They offer a 40% discount if you pay out of pocket and send billing into VSP directly.NOT ONCE was it explained or stated out of network, we would have gone to an in network provider. This is unreal that they are being deceiving and not fully stating the terms.. EVEN at check in and setting up appointment information. They are given insurance information and should clearly state the situation with Out of network status. Spoke with manager who clearly is not going to do anything to clarify the situation or to make the situation correct for being undermining of insurance coverages.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Christopher M

            07/18/2022

            Avoid at all costs. They are very shady and do not listen to you when placing orders. They are lord interested to slapping on extra upgrades that you do not want. They slip policies and extra charges by you. They buy 5-Star reviews. And unlike every other Pearle and LensCrafters Ive ever been to, then refuse refunds after theyve screwed you over. When the order was placed, I saw they put an edge polish on there which causes glare and light prisms with my thick lens. I said that wouldnt work at the time. Three people stood there and lied to me that I needed the polish and that it wouldnt be clear, but in fact frosty. Sure enough, its clear as an ice cube. They try to rough up the edges and now the glasses have fine scratches around the edges on the front and back of the lens. Two day old pair of glasses looks abused already, when I went out of my way to avoid the problem and they ignored me. Extremely unsatisfied with this place.

            Local BBB

            BBB of Minnesota and North Dakota

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