ComplaintsforUS Bank

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 9th, 2023, I went to the Columbia Heights US bank branch to deposit $640 in cash into my bank account. This was at 10:03am. On Wednesday, September 13th, I notice my account was missing the money I deposited. I checked my receipt and I saw the teller put my money in the wrong account. I went to the branch and they told me they were sorry and the money would be back in my account on Friday the 15th end of day. I have checked my account and no deposit and I have called three times, and the representative will not answer her phone. She even emailed me to say she will give me an update and I received nothing. I want my money back into my account. The person so called supposed to help me is name *******.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been billed for two charges to the same business which I did not make. ********************************* for $90.89 and *****. I have talked to customer service, the fraud ********************** and management but no one will remove the fraudelent charges. They tell me the charges are valid because the chip was read but this is impossible because the card has never been out of my possession. Their technology must be more sophisticated than U. S Bank's. I pay dozens of charges each month because they are valid but I did not incur these charges. Please help, thank you very much.

  Customer response

  09/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I want to cancel the complaint.  The charges in question were associated with a different business name and town from where I made the purchases which is why I didn't recognize them.  I do apologize for the inconvenience.

   

  Thanks again,

  *****

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Us bank has not resolved my account, I have no access since yesterday, and no one at the bank has a resolution. The bank says there is no hold, yet no money is able to go in or out of my account and online banking says there is a delay and should be resolved, yet it is not. It is illegal for the bank to hold my checking account.

  Customer response

  08/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I got my account fixed on August 18, 2023 for complaint 20487926
  Sent from ********************************* (************************)
  

  
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  bank closed my account. the bank put a freeze on the account on ****** saying there was fraud activity. I was not notified about this situation until I tried to take out money from a ATM and my card was declined. I called the bank around the first week of 10-2021 to find out the problem. I was told the account is under investigation for fraud. I asked what kind of fraud, but they would only tell me fraud. On 9-29-2021 Texas work force commission made a ******* deposit to my prepaid realia card that TWC pays my benefits to an account TWC set up with U.S. Bank. I was issued a prepaid debt cark from U.S. Bank. TWC is the account ********************** and I am the card holder. I cannot do nothing to that account. I can only use the card to make payments or withdraws from a ATM. TWC is the only one who can make government check deposits. I could not get the freeze lifted so I could have access to my money. I asked if they could send the money back to TWC and i was told TWC would have to submit a request and give a reason why TWC wants the money returned but that never happened. The deposit and whatever money that was in the account was sent back to TWC instead of sending the money to me when the bank closed the account. that last deposit was in the account for 60 days. The money was sent back to TWC on 11-30-2021 and the account was closed on **********. I asked them to send a copy of the fraud investigation report and they refused to send a copy of the report. I talked to a lot of people from the bank and was told nothing but lies and everyone would give a different answer to the same questions I would ask. Now I cannot get the money back from TWC or the bank. So, I lost ******* dollars because of a fake fraud charge and the bank will not do anything to get the money back or pay me for their mistake.

  

  Business response

  06/12/2023

  U.S.Bank reviewed the request and is unable to respond due to our inability to validate the complainant.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **********,I am writing to you as your **************** team has been completely unhelpful and deceitful. I have had a ********** account for roughly 20 years and recently opened a ********** credit card. This complaint is regarding the credit card.Due to being unable to make a recent payment due to life-changing issues, I have been called by your debt-collection department almost daily, from different numbers. I agreed to make a payment in full for the minimum balance, despite not being able to afford it at the time, due to them stating that they would remove the 2 late charges: $37.00 and $27.00. I made a payment for the full amount stated by the agent, and was told that they would be making the adjustment to my account. A few weeks later and no adjustment is made. Calling in? I'm told that they'll only adjust 1 and only if it was due to "fraud". The original request seems to never have been submitted.I am requesting that you credit either my Credit Card account or my bank/debit card with the $64.00 promised. I would not have made this payment without the promise of the above, and it has financially hurt me. My account is current/up-to-date and I still receive regular calls asking me to pay the amount paid weeks ago because their "system has not yet updated".

  Customer response

  05/03/2023

  Hi ***,

   

  It looks like this was marked as a duplicate but it is not?

   

  I had another complaint from last August which was unrelated. It looks like that complaint was re-sent to the business while this new one was not?

   

  

  Business response

  05/16/2023

  Re: Better Business Bureau Complaint 20003961
  
  Dear *********************************:
  
  For privacy reasons, a response has been mailed to the address listed in your complaint.
  
  Should you have any questions, please contact me at ************.
  
  Sincerely,
  ***************************
  Assistant Vice President
  Office of the President

• Initial Complaint

  09/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I currently own a business. I currently have a business credit card with US Bank. In early September 2022, I called US Bank to ask if I could change the name and Tax ID number on this card or if I would have to apply for a new card. The woman I spoke to was very nice but she did not know what she was doing. She put me on hold twice to ask for help. When she came back I was told to write a letter to an address which she gave me. She told me to include my EIN number and other documents and write a letter to that address requesting the change and that it would be processed.After some time went by, I didn't hear back. One day I logged into my US Bank mobile app and my business credit card was no longer there. I called US Bank back and spoke with their ******************* They told me that not only can they not make the name and EIN number change, but that my existing business credit card was now restricted. I explained that I did not want this card restricted but I was told there's nothing they can do. I did not receive any type of correspondence prior to my existing credit card being closed and I never gave authorization to do so.I understand that I need to apply for a new credit card. This is fine and totally understandable. My complaint is that US Bank also blocked my current business credit card. This card should not be blocked. They assumed that the original business was closed and I did not state that to them. They closed this card without my consent or even reaching out to **** spoke with 2 supervisors in the ******************* which were named *** (female) and ************************ was the final person I spoke with. He told me there was nothing that can be done and rushed me off the phone. I asked for his manager and he would not give me that info. He said he didn't have a manager and I needed to contact the Office of the President which was only an address and fax number.Now US Bank is not willing to unblock my card.

  

  Business response

  09/15/2022

  U.S. Bank reviewed the request and is unable to respond due to our inability to validate the complainant.Tell us why here...

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  1 month ago Elan Financial Services blocked my account for 1 week without any reason. I called them and they told me that they would like to know the name and date of birth of my wife (my wife was on that account for almost 20 years). Today I found that they canceled my autopayment without any warning. I used this autopayment also for almost 20 years. They charged me for $30 late fee. I request to refund this $30 and to restore my credit score due to "late" payment.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Mortgage Acct# **********: Bank never paid my school taxes out of my escrow that was mail to them back in Aug2021. Received a penalty notice 12/4/2021. Emailed all documents to US Bank. Still no payment was made. Latest payment to be received is 12/31/2021. Call today and got run around until i got ahold of a supervisor. They stated they need a Tax Certification and they are not receiving any responses. Now I am being penalized and paying a penalty fees and more run around with US Bank Mortgage. I called my local tax **** to get the information they need. Its a small town and only 1 person handles the local taxes here and she never received any request. She emailed me the documents and it was sent to US Bank. They cannot tell me the email was received because they are not in that department. I have a small window. I need help! I shouldn't be penalized!

  Customer response

  01/11/2022

  Hello,
  
  This case can now be closed. The mortgage lender has resolved all my issues and I am satisfied with my results.
  
  Kind Regards,
  ***********************
  ************
  

  
  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My account was closed again by your employees. I am getting tired of this crap. I gave the proper information the first time I called in. I was sent to the fraud department by April who answered the phone. She could not tell my voice was a man and not a woman. This is discrimination not why I'm forwarding this. My account was CLOSED AGAIN. When I spoke to another employee she gave me a code to give back to her via text. She said that was not the right code, despite me repeating it correctly. I am tired of being mistreated by this company. When you people unlock my account, I will be paying off any other payments and then closing out the account entirely. I gave you a second chance these employees are fucking clueless. Shame on you people for making someone feel so bad about their own voice. You have no idea how humiliating this is.

  

  Business response

  12/10/2021

  U.S. Bank values the confidentiality of customer account information and does not publish its responses to customers’ questions and concerns. To protect your privacy, we will mail you a separate, detailed response.

  Customer response

  12/11/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16199095, I appreciate your response. However, there are few things I would like to go over. You mentioned that I provided the accurate information for both instances when my account was closed. 

  
  

  What I would like to know is if the information was correct why did your employees choose to deny my inquiries? 

  
  

  Crying in front of someone is humiliating but I cried in front of my supervisor because of this. She had to talk on my behalf because not one of your regular employees were able to call me sir. They all called me ma'am. I don't understand how you do not think this isn't discrimination? Your supervisors are great. But your employees need to look at all the notations on my account.

  
  

  Regarding the code one of them sent me, I got it from. Your company. I asked her if I could repeat the code and I did so correctly. She still said it was in correct. My phone number in 203 506 7963 is the only way to get the codes from you. So how is it I was given an incorrect code from your end? I do appreciate your message but if one of your regular employees lock my account again, I will need to take measures because this cannot keep going on when I need basic information that the app wouldn't necessarily provide. Happy holidays, thank you.

  
  

  Peter Murray

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩