Business ProfileforSPS Commerce

I contacted SPS Commerce on 8/29/24 regarding a request to downgrade my monthly plan. I heard nothing from them for a week, so I recontacted them. I receieved a response on 9/19/25 with the following: FROM SPS: "On review, I see you're currently allotted ***** documents annually. Over the last 12 months, you have used 595 documents. I have attached a Document Volume Report for your review. I'm happy to assist you in reducing your document count. Please note any changes made to your agreement will be effective when your agreement renews on 4/21/25. With your current volume, I would recommend a new allotment of 700 documents annually, would this meet your business needs?"I wrote back to them on 9/19/24 and told them I expect the billing to be adjusted for the month of September billing, and not wait until 4/21/25 since I do not need this volume of service. The business has ignored my emails and hasn't provided an option to change my service to a lower cost plan. I want the plan with 700 documents annually as SPS mentioned effective immediately, and I need to know the monthly cost of this since SPS has ignored this question as well. I would like BBB to assist me in receiving timely communication through email so this plan can be changed and resolved this billing cycle, September 2024. I am disputing the charge of $707 with my bank and will continue to do so until SPS Commerce is willing to edit and change my plan to meet my business needs. Regards,**** ****** Star Point Horsemanship