ComplaintsforTarget Corporation

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer for many years since that the Target stores came into area. I am handicapped and disabled due to an accident years ago and multiple surgeries.. I’ve been using the Target app on the phone as well as my iPad. The drive up and pick up ordering has been very handy based upon my physical disabilities.. I had an issue with two orders that were placed that contained perishable items and want to see they were past the used by an expiration date. I called into the customer service team to report this and the customer service team refunded back both of the orders after that I had sent pictures of the expiration date.. Also in the past year and a half I have been a victim of identity theft of someone using my identity and credit card information.and a police report and a identity theft report was filed as well.. Everytime that I placed a target order online through the app or on a web browser the order will get submitted and then within 30 minutes the order will be canceled by the system. I called him into customer service and an agent said that I will no longer be able to place target.com orders but I can still use my target circle inside the store when I shop. Also can never reach Anyone in US. I have no idea why this block is happening.. there was a credit card that was attached to my target.com profile that had anonymous charges on it that I had to dispute with my bank when I lost my card. Also, orders were replaced in my name that I had to dispute.. all of that has been resolved now. I have also changed my target.com password. however each and every time that I placed a target.com order on my email address.. the order still within 30 minutes gets canceled. I can shop in the store using my target app with no issues, but it is very difficult for me to do this with my physical conditions.. can someone please look at this and provide an update and a solution to get this problem result and corrected for me to be able to submit orders

  

  Business response

  11/12/2024

  Steve,
  

  Thanks for contacting Target on behalf of our guest ****** ********.
  

  Upon receipt of your contact, we researched and reviewed this guest online shopping account concern. All Target.com accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. After extensive research it was determined by our teams that ******** can best be served shopping in our stores.
  
  If ******** would like additional information pertaining to our site’s terms and conditions or specifically, account closures, it can be found on our website at: ********. We’re sorry for any disappointment this news may bring and we consider this matter to be closed with no alternate resolution.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-440-0680 and reference case number ********.
  
  Sincerely,
  
  ********
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer response

  11/12/2024

   I am rejecting this response because:
  
  I would like to know the reasoning for the block on my online account. When reaching out to the number prodided in the response, you cannot reach anyone in the US, nor do they have any additional information to provide. I am disabled due to an accident, as stated in the original complaint, and this issue did not happen until the EXPIRED ORDERS, specifically order numbers 912001392******** 91200139********, which the agents , which again that are not in the US, refunded the expired order. I sent pictures to identify the expiration, I have also attached an image of the orders, every since… all orders get cancelled after 39 min of processing. I am not accepting the response of your response saying the matter is CLOSED. If the agent was not suppose to conduct a refund without me returning the expired perishable items from the order, instead of just adjusting the items back to payment card, then this issue should be a coaching opportunity for the agent instead of banning a customer for  no wrong doings. I intended to escalate this matter until I get a resolution as to why this matter happened. This was no faukt of my own. Also, as to your response saying for me to shop inside store, based upon disability, this would be and cause a hardship for myself. If I do not get an explanation of the reasoning in writing, I am going to send a complaint to Deparrmebt of Health and Human Services regarding this issue of my disability and the complaint, as well as filing a complaint with a State Attorney Generals office, Consumer Affairs Divison regarding this issue. You cannot speak to anyone in the US, and as stated I was in the hospital as well due to an accident and had lost a phone with a police report and an identity theft report. I am requesting a letter explaining explaining the issues. Since I cannot reach anyone on the phone from the US

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a gift card with a balance of $8.61 that I tried to cash out. Under California state law a business is required to do so upon request so long as the balance is $9.99 and lower. I was given an excuse that the computer wouldn't let her cash it out. Now the law states you must cash it out upon request. It states nothing about if a computer won't let them. They violated state law and should be punished in some way for doing this. If I break a law I go to jail. Target should be no different and should have to follow California laws just as I do. The store is in *********************** on *************. I would like follow up on this situation. Thank you

  

  Business response

  11/15/2024

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** *****.
  
  Included you will find our response to Mr. **************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 243006619.
  
  Sincerely,
  
  ***
  Executive Escalation Business Partner
  www.target.com
  
  ******,

  Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
  
  After receiving this information, we reached out to the Brookhurst Target *********** leadership confirmed they do cash out Target GiftCards that have less than $10 of an available balance. They will follow up with their ************** team to ensure all team members are following this process. We invite you to return to the store for assistance.
  
  Thanks again for contacting us. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
  

  Sincerely,
  

  ***
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer response

  11/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Even though I feel some kind of punishment should be handed out since they did break a law. If I break a law I go to jail. I just can't say sorry and that be it. But I will still be satisfied with this. Thank you for the follow up

• Initial Complaint

  11/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We attempted to return a cat and **** item within the policy period of one year. The front end return desk, name ****** indicated the system would not allow her, we asked for a manager by the name of pepper, who brought over another manager named *****. We were not trying to abuse the refund policy We were just adviding by the policy and it's not appreciated the way in which they handled situation

  

  Business response

  11/06/2024

  *****,
  
  Thanks for contacting Target on behalf of our guest ****** *****.
  
  Included, you will find our response to Ms. **************** appreciate the time our guest has taken to share their declined return experience with us and have ensured it has been properly documented and shared with the appropriate leadership.
  
  For information regarding returns, we invite our guest to review the following portion of Target Help: **************************************************************************************************************
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242831070.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Bissell vacuum in May 2024. I used it seldom as I have wooden floors but a small area that is carpeted. It took a few months for me to notice all of a sudden that there was a smell coming from the vacuum that smelled like fire. I thought it was the belt and that it simply needed repair. It took a few weeks for repair to find out that there was nothing wrong with the vacuum but the store that looked at it said it was most likely defective. I contacted Target this past week, and they told me to contact *******. ******* says on there website that if the issue was defective to return it to the retailer. It was out of the Target return window, but I barely used this vacuum and it was working perfect the few times I used it. If it was defective from the beginning I would have returned it immediately and have never had an issue obeying the Target return window.I spoke with Target and they credited me only partial payment for the vacuum because they said it was out of the return window. This is not something that I just wanted to return, the item became defective after use, and Target was not willing to accept this and take responsibility for something that could harm someone. While it was out of the return window the fault should not be placed on the customer- no one from ********************** took into consideration that the item was not immediately showing signs of defect, just like a fridge or a washing machine, but that a bit over time, which 6 months is a very short time for a vacuum to go bad that it finally showed. If you read the reviews the most recent reviews are similar to my complaints about the smell of fire. ******************************************************************************************

  

  Business response

  11/05/2024

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ****** ******.

  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate actions our end to resolve the issue.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242666907.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  11/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But they should do a better job at taking accountability for defective products.

• Initial Complaint

  11/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I am currently banned from Target online shopping. I did nothing wrong and simply made an order. I tried reaching out to Target customer service and it lead to nothing and they didnt even help me with this issue. This is not good customer service and I feel so ignored and unheard from them. I would like my account unbanned. I did nothing wrong and my orders keep getting cancelled for no reason.

  

  Business response

  11/04/2024

  *****, 
  
  Thanks for contacting Target on behalf of our guest ******* *.

  We regret any disappointment, but due to an irregularity with their orders; were unable to offer a different resolution. We want to ensure that the guest enjoys the items they purchase from us and so for all future purchases, we invite the guest to exclusively shop the great selection of items available in their local Target store. We understand they were hoping for a different resolution, and we appreciate the guest's feedback. After review, we believe this concern has been appropriately resolved. 

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242368181. 
  
  Sincerely, 
  
  ******
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  11/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned 2 of my orders to target via mail around 3 weeks ago, and for some reason hadnt received any refunds. My returns have been delivered to the target warehouse for over 2 weeks now, so I contacted target on the 29th to see what the status of my refund was, and they said theyd refund me in a few days. After checking my email this morning, I got an email stating that one order was refunded, but for some reason the second one was denied? I tried contacting target customer service for more information on this but they refuse to give me any. So my online return got denied, youd expect them to maybe send back the items I sent or maybe explain to me why? ****. Nothing. Theyre quite literally KEEPING the items I returned to them, and denying me my refund. Im a bit confused on what to do at this point because if theyd like to my order to me Ill happily return them in store since the return window is still open. Id either just like my money or my return back so I can make sure to return it in store so I dont have to deal with this company again.

  

  Business response

  11/04/2024

  *****, 
  
  Thanks for contacting Target on behalf of our guest Ali *************** receipt of your contact, we have further reviewed our guest's order experience. After researching the return shipment, our return center was unable to verify the return or the return did not meet our guidelines. We regret any disappointment, but were unable to issue any refunds for this order. If the guest has any further concerns, please refer to our return policy for additional information. We want to ensure our guest enjoys their Target shopping experience. For this reason, we invite them to shop the great selection of items available in their local Target store in the future. We appreciate the time our guest has taken to share their experience and consider this complaint to have been appropriately addressed with no alternative resolutions to provide.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242349186. 
  
  Sincerely, 
  
  ******
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

  Customer response

  11/07/2024

   I am rejecting this response because:
  
  The tracking clearly shows it was delivered to you guys, and I have the drop off receipt as well. The bare minimum you guys can do is return my package to me so I can return it in store.

  

  Business response

  11/11/2024

  *****, 
  
  Thanks for contacting Target on behalf of our guest Ali ************* appreciate the additional insights you have shared with us on behalf of our guest. As shared, were unable to provide any alternative resolutions per our terms and conditions and return policy. If the guest has any further concerns regarding those terms, they are readily available on Target.com. We consider this complaint appropriately addressed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242349186. 
  
  Sincerely, 
  
  ******
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Target, I have made a few orders to your website. I actually did receive my first order recently with no issues, but the following 4 orders were cancelled. I reached out to Target twice to see if they could help me fix the issue, but was told to shop in store instead on both occasions with no clear reason as to why. I am frustrated and confused by the lack of transparency from their support team. I enjoyed my first order and would like to continue shopping online again without any issues.

  

  Business response

  11/06/2024

  Hello *****,
   
  Thanks for contacting Target on behalf of our guest ***** ***.

  Upon receipt of your contact, we understand our guest was concerned about not being able to successfully place orders with in their account.
  
  After further review, per our Terms and Conditions: All Target shopping accounts are subject to our sites terms and conditions when they are established. Any account or order can or will be susceptible to review at any time. We are unable to offer any additional information regarding their inability to place orders with us and apologize for any disappointment. 
  
  We understand this information does not remedy the experience they are having but were unable to offer a different resolution. We would be more than happy to have the guest shop the great selection of items available in your local Target store.

  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242347512.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

  Customer response

  11/06/2024

   I am rejecting this response because: I am disappointed with the outcome.  Target's response did not offer any specific reasoning for my inability to place orders on their website.  I am concerned that my account was restricted with no transparent explanation.  I am fully aware of Target's terms and conditions and understand that account reviews are part of their policy.  However, I believe that providing customers with a clear and specific reason for account restrictions aligns with fair business practices.  I respectfully request that Target reconsider providing additional context or a clearer explanation of the specific terms that may have been violated. 
  
  
  

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned all the items under *************** and *************** Status is showing as waiting for return when *** picked up by package and scanned it. Since target website generated different return label (with different tracking number) every time I generated the return label Im having trouble finding the one thats been scanned. When I contacted the customer service even they dont know the issue. I need to know the tracking number that is showing as its going back to target and want the status on the target website that its going back to target Since different return tracking label was generated every time I clicked on print return label I have hard time finding which tracking number I used and attached to the return box

  

  Business response

  11/05/2024

  *****,
  
  Thanks for contacting Target on behalf of our guest ** ***.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We confirmed that a refund was issued and an email with details concerning the refund was sent to **.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242036416.
  
  Sincerely,
  
  ***
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for pickup and the app told me the order would be ready within two hours. After two hours only part of my order was ready and I headed to the store around 4 hours later. At this time I placed another order that was to be ready in two hours as well. I waited in waited in a cold car with a sick child waiting for my order and it still was not ready. I was two different reasons as to why my stuff was not ready and other people continuously pulled up and got their items. I called the store over 10 times for someone to answer one time and be rude and disrespectful and belittling and suggesting what she would do and it did not go with my issues I was experiencing. I called corporate and was only offered a $5 store credit for my inconvenience. Also I requested to speak with a supervisor while ting with corporate and was hung up on. I also was told I would receive my order time timely and here we are 3hours after I placed my order and I still dont have it.

  

  Business response

  11/01/2024

  *****, 
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  

  Upon receipt of your contact, we reached our guest to address their concerns. We apologize for any inconvenience this experience caused. After reviewing the details of Ms. ******* experience, we confirmed that there was a technical issue that caused the delay with processing orders on October 28. We processed a refund due to their experience and provided Ms. ****** with the details.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242038852.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation 
  www.target.com   

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed 2 order one on 09/20/24 and the other on 10/08/24. Some items sent to me were wrong so I started an online return for the items. Target provided a return label for the items and they were returned back. The items have all been delivered back to Target.com but I received an email stating refund was denied with no explanation! All items I received were returned back so a refund is due. I am also working on filing a dispute with my card if this isn't resolved and then a complaint to the attorney general. I am due almost $300 back for these 2 orders!

  

  Business response

  11/06/2024

  *****,
  
  Thanks for contacting Target on behalf of our guest ***** ******.
  
  Upon receipt of your contact, we reached out to our guest about their experience. After further review of the return shipment information, we've advised our return center was unable to validate the return for the items in question. We're unable to issue any refunds for the shipments in Ms. ******** inquiry. Please refer to our return policy (target.com/returns) for additional information.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 242013195.
  
  Sincerely,
  
  Heather
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩