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Complaint Details
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Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 10/11/2024, I noticed that Target was advertising the Apple AirPods Pro 2 on their website, Target.com. The price was quoted as originally $249.00 but was a Circle deal and presently on sale for $189.00. I purchased the item on-line.I received the shipment on 10/17/2024. When I opened the package, I immediately noticed that the description on the box was AirPods Pro (second generation). Not AirPods Pro 2. I took the item to a local Target store, told the **************** *** that I thought I had been shipped the wrong item and asked for an exchange. She said that the AirPods Pro (second generation) and the AirPods Pro 2 were the same. She did say that I could return the item for a refund. I told her that I really wanted the product, but I wanted the AirPods Pro 2 that Target advertised.I researched this item online and spoke with an Apple store **** The items are not the same. I was told that the difference is not major, but you definitely need the AirPods Pro 2 if you plan to pair with the Vision Pro.I took the item to another local Target and asked for an exchange. They refused.On 10/26/2024, I called Target.com and asked them to exchange the item. The woman said that it was passed the exchange date and I was not allowed. I explained that I was shipped the wrong item. She told me to take the item to a local store and try to exchange. I told her that they would not. I asked to speak with a manager and she said that the manager would only tell me what she told me. I was not allowed me to speak with a manager.If you only have the AirPods Pro (second generation), then advertise the AirPods Pro (second generation). If you advertise the AirPods Pro 2, then send the AirPods Pro 2. My order says that I was sent the AirPods Pro 2. I would like the AirPods Pro 2.
Business response
11/02/2024
*****,
Thanks for contacting Target on behalf of our guest, ******* ******.
Upon receipt of your contact, we reached our guest to request additional information regarding the Apple AirPods they received. Upon further review, it was determined that ******* did receive the correct AirPods. Additionally, we provided a link to Apples Site where they can compare the differences between the Apple AirPods Pro 2 and the Apple AirPods (2nd Generation).
We appreciate the opportunity to address Threseas concerns and consider this matter resolved. We look forward to serving them in the future!
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241948672.
Sincerely,
*****
Executive Escalation Business Partner
Target Corporation
www.target.comCustomer response
11/05/2024
I am rejecting this response because:
My complaint was that I received the AirPods Pro (second generation) and not the AirPods Pro 2. I was told that there was no difference between the two. In her response, the Target representative states that she sent a link to the ***** website that lists the difference between the two. So they acknowledge that there is a difference between the two.I would like to change my resolution to request a return of the item (the box has not been opened) and refund my money.
Thank you.
Business response
11/13/2024
*****,
While we appreciate Ms. ******* additional comments, to clarify, the Apple AirPods Pro 2 they received, is the second generation of the Apple AirPods Pros which comes with a MagSafe charging case (USB-C). The older, outdated AirPods (2nd generation) come with a Lightning Charging case.
We also confirmed by the photos Ms. ****** provided, they received the correct Apple AirPods.
There are currently seven iterations of AirPods:
AirPods (1st generation)
AirPods (2nd generation)
AirPods (3rd generation)
AirPods 4 (B768EAP and B768MAP)
AirPods Pro
AirPods Pro (2nd generation)
AirPods Max
We hope this information helps and we consider the complaint resolved with no further resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241948672.
Sincerely,
*****
Executive Escalation Business Partner
Target Corporation
www.target.comInitial Complaint
10/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10-25-2024 and again 10-26-2024 for the amount of, ****** Target delivery person refuses, to bring my heavy packages or any packages to my door. On 10-25-2025 delivery person call my phone for front door delivery. I gave him the gate code, but he could not comprehend. What I was explaining to him. so, I call him back at least 12 times, and he wouldn't respond. 10-26-2024 same things and same delivery driver. I call Target 8 times, to asking the responding spokesperson. At Target asking for them let me speak with a supervisor. They put me on hold, and then hung up on me. Call back and spoke with another spokesperson for about 35 minutes he promised me he'll refund me the 113. 25 and told me give him about 3 minutes. He needed to speak with his supervisor. Then when he returns on the phone telling they're not going to give me a refund.Business response
11/01/2024
*****,
Thanks for contacting Target on behalf of our guest ****** ****.
Included you will find our response to *** ****
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241948152.
Sincerely,
********
Executive Escalation Business Partner
Target Corporation
www.target.com****** ****,
Thanks for contacting Target through the Better Business Bureau regarding your recent order delivery experience. Please accept my sincere apology for any frustration and inconvenience.
Upon receiving your inquiry, we reviewed your orders and previous contacts related to your delivery experiences. We were able to confirm that when you contacted Target ************** on October 26, you confirmed that you were able to retrieve your packages and received the merchandise. Due to the confirmation of receiving the merchandise, we will not be able to honor your request for a refund. Please know your experiences and comments have been documented and shared with the appropriate teams for review.
We regret that you are disappointed, however,we consider the complaint resolved with no further resolutions.
Sincerely,
********
Executive Escalation Business Partner
Target CorporationCustomer response
11/01/2024
I am rejecting this response because: I'm going legal contacting the Inspector General & *********************** as well.Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Target closed my account after I reported a useless female worker. I had returned something and she refused to refund me. Hence, I reported her. Next day, Target banned me. I don't care, I 'd rather shop somewhere else where their staff is not a bunch of loser women. Nevertheless, Target still owes me more than $150 from order ***************. *** tracking #= 1Z1272A09016351355 or I will report them to the police if they don't refund TODAY.Business response
10/30/2024
Dear *****,
Thanks for contacting Target on behalf of our guest ***** Sp.
Upon receipt of your contact, we researched our guest refund concern.
We confirmed a return shipment was received on October 25, 2024, under *** tracking number 1Z1272A09016351355 at our online return center. Our return center team processed a refund back to the original form of payment on October 29, 2024, for merchandise that delivered in conjunction with ***** Sps online order ***************.
We appreciate the opportunity to review this inquiry and consider this matter to be resolved.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241916034.
Sincerely,
*******
Executive Escalations Business Partner
Target Corporation
www.target.comInitial Complaint
10/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Today I went to a target location. I had a target circle coupon that If you purchase 3 participating items you in return get a 10 dollar target gift card. I made the qualifying purchase but noticed i didn't receive the gift card. I called the 1800 guest services number to ask why i didn't receive the gift card. I spoke to an agent that said her name was ***** she had no clue what she was talking about at all she told me that it was only redeemable on pick up orders or online orders and that's not true at all, the coupon clearly states that it can be used on in store purchases. After I was placed on hold and was on line for over ************************************************************************************ the last several weeks and it's really frustrating.Business response
10/30/2024
Dear *****,
Thanks for contacting Target on behalf of our guest ***** ********.
Upon receipt of your contact, we connected with our guest and addressed their concerns. We were able to share additional insight into their experience and confirmed the appropriate actions were taken by our team to resolve the issues.
We appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241596241.
Sincerely,
*******
Executive Escalations Business Partner
Target Corporation
www.target.comInitial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Everytime I place an order with target it gets cancelled about 2-3 hours later. I dont understand why I am incapable of placing online orders or in-store pickup orders for target and it is frustrating.Business response
11/01/2024
*****,
Thanks for contacting Target on behalf of our guest ****** ****.
Upon receipt of your contact, we reached our guest to address their concerns. All Target shopping accounts are subject to our sites Terms & Conditions when they are established. Any account or order can or will be susceptible to review at any time. After further research, it was determined Target will continue to best serve Rozeta moving forward in our stores. For additional information about account closures, please review:*************************************************************************.
We regret any disappointment regarding our decision; however,we consider the complaint appropriately resolved with no further resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241581159.
Sincerely,
****
Executive Escalation Business Partner
Target Corporation
www.target.comInitial Complaint
10/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 10/19/24 I ordered an item that was suppose to be delivered to my address in ******,Ca. It got delivered to a DEFAULT address which that person no longer lives there. My Salida address is clearly listed on my info which was stated as address last used which was last month. I called several Target customer service numbers & spoke to them. They said they could not issue me a refund because the item was delivered to a address although its marked default & said it was out of their hands. They told me they did their part. How ridiculous! It was their mistake I told them but again told me they could not help me. WHAT!!! PLEASE! All I want is a simple refund for a mistake that was theirs, and not mine. How difficult can that be???? Their customer service is terrible! No help whats so ever!Business response
10/25/2024
*****,
Thanks for contacting Target on behalf of our guest **** ******.
Upon receipt of your contact, we reviewed the guest account. If there is a default address established, orders will ship there unless another address is selected at checkout. We're sorry to hear the guest selected the wrong address. We were able to confirm a refund has been issued.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241580229.
Sincerely,Asjha
Executive Escalation Business Partner
Target Corporation
www.target.comInitial Complaint
10/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My Target order never arrived. It was supposed to arrive on 10/21. It's shown as "out for delivery" for over 48 hours. Target refuses to help. They continue telling me to wait one more day. Then, the following day, I'm told the same thing again. Tonight I wasted almost an hour speaking with **** and ******* before ******* ended the chat after refusing to help and refusing to let me speak with a supervisor.Business response
10/29/2024
*****,
Thanks for contacting Target on behalf of our guest **** *******.Upon receipt of your contact, we have further reviewed our guest's reported order experience. We have confirmed the guest's online order included 5 shipments total. After further research with our delivery partners, we have confirmed all 5 shipments to have been marked successfully delivered. If the guest feels a theft may have occurred post-delivery, we recommend the guest filing a police report and working with their local law enforcement. As we have determined each shipment a successful delivery, we are unable to issue refunds or replacements. While were unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience and consider this complaint resolved with no alternative resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241510952.
Sincerely,
******
Executive Escalation Business Partner
Target Corporation
www.target.comInitial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am writing to file a formal complaint against Target Corporation regarding a defective dining room table I purchased under order number ***************. The product arrived with several issues, including:A defective chair seat.A leg that would not sit flush at the bottom.A glass tabletop that wobbles on the table base.These defects have caused significant inconvenience, especially since I recently relocated to a new state and have had difficulty finding another suitable table. When I reached out to Targets customer service, I initially spoke with a representative named ******* (chat reference number *********) and did not receive any follow-up until I had to reach out again. During the second conversation with ***** (chat reference number *********), I was informed that the manufacturer does not have any replacement parts, and the item is out of stock at Target stores. The only resolution offered was a 15% credit back to my credit card.This offer is unsatisfactory considering the inconvenience I have experienced and the additional cost I will incur to hire a furniture repair specialist to fix the defective item. I believe that a greater credit or a different resolution should be offered, as 15% does not adequately compensate for the inconvenience and the condition of the product.I kindly request that Target Corporation reconsider their resolution and offer a more acceptable outcome, such as a higher refund or compensation to cover the cost of necessary repairs. I hope this matter can be resolved promptly and fairly.Business response
10/29/2024
*****,
Thanks for contacting Target on behalf of our guest ******* ******.
We apologize for the difficulty our guest has encountered with this item. To resolve this matter, we've provided Mr. ****** with a discount on their purchase and asked that they stay in touch should assistance with a return be needed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241367992.
Sincerely,
Heather
Executive Escalation Business Partner
Target Corporation
www.target.comCustomer response
10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased items were not included in the shipment. **************** refused any sort of solution (refund or resend the items). Continually send the computer system would not allow them to. I now have no product for the money spent with the corporation.Business response
10/28/2024
*****,
Thanks for contacting Target on behalf of our guest ****** ******.
Upon receipt of your contact, we have further reviewed our guest experience. After further review, our technical teams confirmed a back end order issue preventing our ************** Team from processing a refund for the missing items reported. We are happy to see the guest was able to receive a refund for the missing items in-store and appreciate the guest sharing this experience with us. We have attempted to reach our guest by phone and email to share this information without success. If the guest would like to further discuss their experience, we have provided them with our direct contact information.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241367702.
Sincerely,
******
Executive Escalation Business Partner
Target Corporation
www.target.comInitial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an Apple Watch SE 2 GPS (2023) 40mm Starlight Aluminum Case with Starlight Band, on 9/22/2024. The purchase was delivered on 2/25/2024, when the package, from Target was open, on 10/15/2024, the charger and band were in the Apple packaging, but no watch (I dont consider this receiving my purchase). I went to a local Target, and was told it was an online transaction, so I should contact customer relations, called and reported to them, they turned it over to someone else, for investigation, who, in turn, almost immediately wrote to tell me it was a good delivery; I wrote the department back and was, again, told it was a good delivery; just because there was a box left at my front doesnt mean I have the item I purchased. Im out almost $200.00, Target doesnt care. I have also filed a dispute with my bank and filed a claim with *****.Business response
10/28/2024
*****,
Thanks for contacting Target on behalf of our guest ***** ********.
Upon receipt of your contact, we were able to further review our guest's recent online order experience. We are sorry to hear our guest has yet to receive the purchased item and have processed a full refund for the missing item. Additionally, our fulfillment leadership teams are further reviewing the experience for any additional necessary steps to ensure positive order experiences in the future. We appreciate the time our guest has taken to share their experience with us.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 241367499.
Sincerely,
******
Executive Escalation Business Partner
Target Corporation
www.target.com
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Customer Complaints Summary
3,248 total complaints in the last 3 years.
1,150 complaints closed in the last 12 months.