23 Customer Reviews
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Review from MILES M
5 stars11/15/2024
I'd like to send kudos for the administrator, ********* ****** (see her location and phone below), for my financial manager, *** ******** in **********, **. She does a wonderful job and, given my career experience with customer service and support, she is definitely 10 out of 10 for the quality of her service. The reason I'm posting on the BBB site is two-fold: she intercepts everything that goes to ***, so I can't advise him without her knowing, and I want the executives in your organization to know about an outstanding member. Kudos to *********!********* M. ****** ************** Manager Ameriprise Financial Services, LLC ********************************************************************************************************* Office: ************Review from Dave S
1 star09/30/2024
Screwed up my RMD when I spent 45 minutes on the phone instructing then and verifying all the amounts and net check. Still waiting on 2 out of 3 RMDs 3 weeks later. They like to blame the US mail. I even said you could ACH to my bank account. Fees are high and returns are low. Go elsewhere.Review from Robert R
1 star09/17/2024
Worst company I ever dealt with. I opened an account for a promotion to get additional $500. After they received my money I was informed that my money was not received until after Aug. 30th deadline when in fact my account was all set up and I mailed them check on Aug. 22nd. Then their story changed to my account was missing paperwork (not true as I did ALL the paperwork0 ). Then story changed again that they received the funds without an account # on check and couldn't figure out where to post money. Then all of a sudden themoney posted to my account on Sept. 3, just after deadline. I spoke with them and challenged on all accounts. They said the "higher **** would review and decide on an exception so I could qualify. Exception was rejected (no surprise). I did get my investment back with nothing more than a "sorry"!!!! This company is a joke. There are so many options out there so my strong advice is stay away and save yourself a ton of aggravation. "Shame on you" Ameriprise. You lost a possible long term customer over $500!! Based on the cost of acquiring a new customer your decision makers are MORONS!!Date of experience: September 16, 2024Review from Cody R
1 star09/01/2024
They're good at losing your money due to fees but won't tell you this up front. Thank goodness I regularly check my account. Their quarterly fees are twice as much as the annual return stated. What a joke. I've pulled all my assets from Ameriprise. Stay away from them, they're crooks who are happy to take your money and then drain it through fees. Open an ************* Account instead.Review from Lauren J
1 star07/25/2024
They dont have enough trained people. I am sitting on hold as I type this. So far, 1:19 min to get a problem resolved. In their defense, 2 people have picked up, but again placed me on hold. I have been trying to - unsuccessfully - move money out of Ameriprise and move it to another institution since May. It's July 25th. They are truly the WORSE financial company that I have ever encountered.Review from Carollynn C
1 star07/24/2024
This company should be ashamed of themselves for their gross mismanagement practices. My siblings and I have been trying to get a death claim processed after the passing of our grandmother. We have been repeated directed to supply the same paperwork and receive letters stating that all information has not been provided so they cannot process the claim. Every time we call to get clarity, we get different answers. It is beyond getting the runaround. We believe it is intentional so that they do not have to pay out the claim. I would never do business with them ever and tell everyone I know the same. When I mentioned the terrible situation to my neighbor, she explained that she had a similar problem with a policy her father had with them and they never received a *****. I believe this is a pattern and that many have had similar experiences. They should not be allowed to continue to operate. If I could rate them a zero, I would. I am also considering taking legal action.Review from Paton P
1 star04/04/2024
They are terrible with my Dad. He is 93 and CHF. We've been in the hospital for 15 days this year. We are trying get a bank draft to them They making it impossible to get anything done. The times they have helped it took 3 hours to do simple things. TerribleReview from Ja M
1 star03/15/2024
Total nightmare. One of their employees facilitated a huge amount of money going to my (now) ex-husband and hiding it. (7 figures).Additionally, I have made ***** attempts to get someone on the phone that can facilitate a QDRO order and I have gotten so much runaround. When I did finally get someone one the phone, the person was self-disclosed as uneducated and untrained.Hours on hold resulting in no help.Transfers from one department to another.... no help, no understanding, no professionalism.Meanwhile I have tens of thousands of dollars sitting in my ex's account, making money, that should have been transferred to me months ago - and yet, no action... no matter what I do.Review from Ann S
1 star03/02/2024
***************************** (located in ***********, **) is the biggest con artist and gives *********************** a run for his money. DO NOT TRUST HIM WITH YOUR FINANCES! H*** blow through it like a coke **** on a ****** in Vegas. He will lie to you and tell you want to hear. Then, he will squander away your future. Just ****** his name. Hes been sanctioned be the SEC multiple times and yet Ameriprise allows him to play with peoples futures.Review from Tracie B
1 star02/28/2024
I was encouraged to get a disability policy. I was not told this would impact my life insurance policy and reset the vesting schedule. Agents misrepresented what I was signing. I thought it was an application. Once I discovered this I got the run around. Now a life insurance policy I should have been vested in years ago now has lost money and I had to start over. Agents get kick backs for adding policies. They lie and misrepresent what is happening. I trusted my agent. I would never recommend this company. I am in process of moving all my money away from Ameriprise.
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