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          Find a Location

          City & County Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • City & County Credit Union

              10653 Wayzata Blvd Minnetonka, MN 55305-1528

            • City & County Credit Union

              1 General Mills Blvd Golden Valley, MN 55426-1347

            Business ProfileCity & County Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            10653 Wayzata Blvd

            Minnetonka, MN 55305-1528

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            Email this Business

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            For more than 80 years, Mill City Credit Union has provided the right help at the right time to thousands of General Mills employees and their families. In October 2014, we opened our doors to exceptionally serve individuals in Carver, Hennepin, Meeker, McLeod, and Wright counties in Minnesota.

            Products & Services

            Mill City Credit Union offers a full range of services to help members successfully budget, borrow, invest or simply get through unexpected life events. Products include consumer deposit and loan accounts, first mortgage and home equity lending. A suite of e-services provide account access anywhere, any time. Check balances, view history, pay bills and deposit checks for free using your mobile device. Best yet, monitor and control debit card usage and spending on-the-go with Card Valet!


            Business Details

            This is a multi-location business.

            Find a Location

            City & County Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • City & County Credit Union

                10653 Wayzata Blvd Minnetonka, MN 55305-1528

              • City & County Credit Union

                1 General Mills Blvd Golden Valley, MN 55426-1347

              Location of This Business
              10653 Wayzata Blvd, Minnetonka, MN 55305-1528
              Email this Business
              BBB File Opened:
              6/28/2006
              Years in Business:
              89
              Business Started:
              5/28/1935
              Business Started Locally:
              5/28/1935
              Alternate Business Name
              • Mill City Credit Union
              Business Management
              • Kent Greff, President
              • Danielle Arthur, Compliance Officer
              Contact Information

              Principal

              • Kent Greff, President

              Customer Contact

              • Danielle Arthur, Compliance Officer
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              In April 2022, I realized an online purchase of ****** was made to a company that was out of business. I disputed the charge in April 2022 with the ********** Services that support City & County Credit Union (CCCU) credit cards. I successfully demonstrated that the phone numbers on the web site do not work, and sending an email to the email on the web site is returned as undeliverable (https://**.basehockey.ca/pages/contact-**). Initially, the dispute was successful. Then CCCU reinstated the charge on 7/5/22 with no explanation. I called CCCU in July. They said they were having "computer problems", and would call me back in an hour. They did not. I called them a second time in July, they said I needed to write them. I sent them a letter via US Mail and sent them an email. Neither was replied to. They have been completely unresponsive, and the charge was never reversed a second time.
              Read More
              Read 2 More Complaints

              Customer Reviews

              3 Customer Reviews

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              Most Recent Customer Review

              DOUG F

              07/29/2024

              I have had a City & County Credit Union credit card for years. Recently, I received a statement with a $5.40 charge that was not mine. I promptly called their customer service number and dispute it which opened a fraud case. At that time, they cancelled that card and opened a new credit card account for me. I thought it was settled until a few days ago when I received an updated statement showing the same charge along with a late fee and interest. I again called their customer service line and was told that I am responsible for paying the charge even though it is being investigated as a fraud. Luckily it is only a small amount. So to preserve my credit rating, I am going to pay a charge along with a late fee and interest for a transaction that is not mine and was promptly disputed. I did receive a new credit card in the mail, which i cut up and I will be going to one of their offices soon to close out my membership account as I want nothing to do with City and County Credit Union. DO NOT SIGN UP FOR ONE OF THEIR CREDIT CARDS UNLESS YOU DO NOT MIND HAVING TO PAY FOR A CHARGE THAT YOU TIMELY DISPUTED WHILE IT IS BEING INVESTIGATED. I don't know if that is even legal.

              City & County Credit Union Response

              07/30/2024

              Hi *******,

              We are so incredibly sorry to hear about the recent frustrations youve experienced with your credit card. As of today, the charge was reversed from your account. Fraudulent transactions can take up to two billing cycles to resolve as our team completes the investigation process. During the investigation process, we will not report the non-payment to credit bureaus nor do you need to make a payment per the Truth-In-Lending regulations. We take our members feedback seriously - if you have any additional concerns or questions, please send us an email at ***************.

              Thank you,
              City & County Credit Union
              Read 2 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

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