Customer ReviewsforDrive Appeal

Buyer beware!!! Be incredibly careful buying any car from Drive Appeal! I bought an “As Is” vehicle from this company and two days after the purchase, the check engine light came on. I took the vehicle back to the dealership and they ran a diagnostic test on the light which came up Misfired 8 cylinder. Drive Appeal’s answer to that was to tell me the vehicle was purchased "As Is” so there’s nothing we can do to help, no money back, no money off the price of purchase or the cost of repair, NO CUSTOMER SERVICE whatsoever! Clearly this is a company only looking for a sale and not striving for customer satisfaction nor caring about retaining a repeat customer. I’m writing this to inform others of this company's business practices in hopes of protecting others from the nightmare I’ve been through. Because of this, I am forced to be stuck in an unimaginable bind because not only do I have to work, but I am disabled needing to have a safe vehicle to get to and from medical appts and stuck trying to find yet another new vehicle in order to assure my safety but financially I'm completely tapped out paying for repairs and taking out a loan on this “As Is new vehicle” which we all know upon taking out the loan, one owes more than the vehicle is worth, causing an additional expense. I’m literally going further and further backwards with the purchase of this UNSAFE to drive vehicle. It’s not like a small scratch and dent making it an “as is” product, this is major safety “as is” issues. I do understand the (as is) laws but if the vehicle has problems within a week of purchase, the buyer should get a refund, or at the very least the option to trade the vehicle for another or allow Drive Appeal’s mechanic to repair it

My 19 year old son was in need of a vehicle and found one of interest on their website at the Bloomington location. I could not miss work that day so I sent him there with the understanding that I would co-sign on a loan as he had no credit history. He drove the vehicle and after running his credit, was told he would need a co-signer. I completed the application on-line and once approved, he was told that vehicle had been sold. He was shown another more expensive vehicle that was similar and agreed to purchase that one. I normally finance vehicles through the dealerships as most of the local banks cannot match the rates offered at the dealerships so I figured the interest rate would be somewhat competitive. The rate that Drive Appeal gave us was 2.25% higher than most local published rates and my credit score is well over 800. I realize that we should have done our homework and not been in such a rush - I've done F&I work at a dealership years ago. Just check your options before using their sources and watch the bait and switch - I regret sending my son there on his own.

The credit union publishes rates for their direct-to-members program who qualify for certain discounts on rates such as auto withdrawal, electronic payroll deposits, etc. The indirect program for dealers is a separate program. The rates are not the same, and dealers do make profit from financing vehicles through the indirect program.***************** did question the rate during the process, and the rate was clarified- yes ****%. As ***************** stated, he was an 800 and his son was a 0 with no tradelines. This rate is a reflection of the combination of credit. The loan docs were signed. ***************** also failed to mention that we gave a $2000 discount on the vehicle to make up for the original vehicle being sold. If he wishes to refinance the vehicle, he may do so.