At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 7701 42nd Ave N, New Hope, MN 55427-1228
- BBB File Opened:
- 4/2/1996
- Years in Business:
- 38
- Business Started:
- 11/6/1986
- Business Started Locally:
- 11/6/1986
- Business Incorporated:
- 11/6/1986
- Accredited Since:
- 10/27/2021
- Type of Entity:
- Corporation
- Business Management
- Jeremy Luffey, General Manager
- John Prosser, Owner/CEO
- Dino Perfelti, Sales Manager
- Contact Information
Principal
- John Prosser, Owner/CEO
Customer Contact
- Jeremy Luffey, General Manager
- Additional Contact Information
Fax Numbers
- (763) 971-0501Primary Fax
Phone Numbers
- (763) 233-0477Other Phone
- (763) 533-7777Other Phone
- (763) 971-0501
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Robert B
1 star08/01/2024
Drive Appeal Response
08/02/2024
****************** purchased the 2013 Land Rover, which had ******* miles, for $8,990 on July 15,2024. We fully disclosed that the vehicle was sold "as is," ***************** was offered an extended warranty at the time of sale, which he chose to decline. Additionally, ****************** requested that the vehicle be taken to his mechanic for an inspection before finalizing the purchase. He picked up the vehicle on July 12 at 10 a.m. for his 2 p.m. appointment with his mechanic and returned at 4 p.m., indicating that the Land Rover had checked out and wished to proceed with the purchase. On July 22, ***************** contacted us to inform us that a check engine light had appeared,although the vehicle was still running fine. Our salesman invited him to return the vehicle to identify the code, indicating a misfire in cylinder 8. ***************** now reports that the vehicle has leaks and needs repairs. It is important to note that at the time of purchase, both ****************** and his mechanic confirmed the vehicle to be in satisfactory condition, with no immediate need for repairs. Mr. ******** spent more than five hours with the vehicle before purchase, and his mechanic independently inspected it. We understand that maintenance and repairs are a costly part of owning a vehicle, especially one of this age and mileage. Drive Appeal cannot predict future mechanical issues in any vehicle, which is why we encourage consumers to consider purchasing warranties to cover unforeseen expenses. If ****************** would like to use our shop for his vehicle repairs, we would offer him a substantial discount compared to what he was quoted from the shop he frequents.
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