Business ProfileforMystic Lake Casino

I stayed for the weekend for the first time WORST experience ever. Workers were very RUDE. I went to check out their were food and movie charges on my account that didnt come from me. They told me I needed to investigate and figure it out. I was flabbergasted. I had to go rummage through the trash to find receipts to prove I paid for my food right then and never charged it to a room. I asked them how was it even possible someone else were able to charge food to my room. Its my understanding you have to show ID! They took the charges off finally. The management said mistakes happen and I should just get over it basically. Due to the multiple fraudulent charges my account was over drafted and I was charged $25. I called to speak with the credit coordinator. Very rude women, she kept speaking over me, every time I would speak she would interrupt me and start speaking over me. All around bad experience I wouldnt suggest anyone use this hotel its really not worth the hassle. The room smelled of mildew I brought it to their attention I wasnt offered a different room just told ok. The toilet stopped working as well and we hadnt even used the restroom yet. Smh Ill be leaving reviews everywhere I can because nothing was resolved to my liking!