Business ProfileforThatcher Pool and Spa Inc

Thatcher is the biggest (Investment) regret I have ever had. I have been fighting with them since our Inground pool was installed in 2021. On day 1 my husband and I both told *** that the liner was too wrinkled in a corner. He blew it off and told us that the sun would work the wrinkles out. Went through the whole season, and the sun never worked out the wrinkles. The following spring I contacted Thatcher and spoke with ******* and advised that wrinkles were still in the pool. ******* advised If *** said the wrinkles would work out from the sun, then they will.This went on back-and-forth each season. Additionally, we found holes which Im sure were due to the liner being full of *********** the multitude of problems that I have had with Thatcher are as follows:sending technicians out repeatedly to look for holes and still having leaks. A wrinkled liner from day one that they want to ignore And make excuses for. Finding out that our pool robot that died ran out of warranty ironically the week before I called them. Repeatedly calling them to come out and fix the slide and it still is not fixed and still is uneven. When opening the pool one spring, they did not take out all of the plugs. The pump was not circulating, and we were having all kinds of problems and crazy noises. It ended up that the tech who opened the pool forgot to take out one of the plugs, which wound up somehow going through our system and into the pump.Finally Thatcher recently told us to leave the cover open and let the water drop as far as it will go (This is during fall when all the leaves are falling off the tree trees). We cant close the cover because the water level is too low due to holes. The water level has to be all the way up to hold the weight of the cover. So now our pool is full of leaves and black gunk, Dead rodents, etc. Im expected to leave it like this till spring.And they had the nerve to ask me if I would like a quote for a new liner. Fair warning.. Dont do it!