Business ProfileforBeltmann Group, Inc.

Our entire move experience was an absolute nightmare. Our home suffered damage to the walls and rugs as they were not protected as promised. We were also promised that our move would not use a shuttle truck which was important to us as we didn’t want our items (especially family antiques) handled multiple times. Shuttle trucks were used on both ends of the move meaning our items were handled at least 4 times. In addition, our items were 12 days late in the heat of the summer – meaning our items were in a trailer for a total of 17+ days with temperatures well over 130 degrees inside the trailer. We were further lied to when they told us our trailer was being stored in a climate-controlled warehouse. Our promised 5-day move was 12 days late and was going to be even longer until I escalated the issue to the Operations VP in Minnesota. We also paid for extra padding and protection for our antique grandfather’s clock, and stressed that this was the singular most important piece of the move. When our load finally arrived the driver and his crew noted how much damage there was, and said it was one of the worst loads they had ever seen. He also stated that our precious antique grandfather’s clock actually had a large rolled up rubber mat laying on top of the clock. The clock did not have any special markings noting the extra care needed/purchased. The clock suffered physical damage in two areas and now did not keep good time as it had previously. In addition, we had 12 other pieces of wood furniture significantly damaged, and 7 other damage claims (treadmill, lamp, glass decorations, totes, etc). Our furniture took over 12 weeks to repair, and some pieces were beyond repair. We have had several long-distance moves previously, but never anything near as bad as this was.