Business ProfileforSaint Elizabeth's Medical Center

BUYER BEWARE! As mentioned by other reviewers on ****** reviews, the billing practices here are appalling. My doctor referred me to the **************************** I've had PT at other hospital-based facilities in other parts of the country and its ALWAYS a $50 copay. For 2 one-hour PT visits at Gundersen St. ************ I was billed $821. After many rounds with a guy in the billing department and with my insurance company, I made zero progress. According to my insurance, the exorbitant amount was due to Gundersen coding my PT visit as "Outpatient Hospital" rather than "Office Visit." Gundersen refused to change the coding, saying that they would be committing fraud if they did. Hmmm ... funny how all the other hospital-based physical therapists seem to be able to bill visits as office visits. I've never heard of a PT visit being considered Outpatient Hospital. My shoulder surgery with anesthesia was outpatient, as were my husband's two cataract surgeries. None of those procedures cost us as much out of pocket as 2 simple PT visits. What's crazier still is that for a 1 hour PT visit, my before-insurance charges included $207 for the evaluation, $136 for 15 minutes spent on one activity, and another $156 for 15 minutes spent explaining how I should follow up at home. That's a total of $499 for a one-hour appointment. Seriously?! Out-of-pocket charges for PT in *******, WITHOUT ANY INSURANCE is a fraction of that. It's a shame the billing department here is so shady, because the actual PT provider I saw was very good (the only reason this isn't a 1 star review). I learned my ****** the hard way at Gundersen - never schedule ANYTHING without getting the cost upfront. Or, better yet, get all of my medical needs taken care of during the 6 months of the year we're in ******* and just never use Gundersen again.