Business ProfileforEyecare Partners, LLC

Columbia IL Terrible staff member/friendly doctor. I went to get an eye exam. When I walked in to the store, the front desk worker asked if I had an appointment. I said yes and she asked my name. I told her my name and appointment time. She found my appointment and asked for my id/ insurance. I gave her my cards and said that my insurance has to be run as a medical exam not eye exam. She said that isn't how it works. I said my HR department told me to tell you to run it as an eye exam. She said, "I don't care what your HR department says, we cannot run as medical because we would be committing fraud." I was stunned by the response. I said this is what I was told to do. She said they only way is if you have a medical condition to justify it. She started listing off conditions, which I currently have. I said yes to them. She said, "Well, then what are your medications?" I said I not going to discuss my medical in front of citizens and other employees in the lobby. I said this is a ***** violation for you to discuss my medical in public. I would like to see a manager. She said, "Why?" I said because you are rude. She replied back stating I was rude. I asked again for a manager and she said no. Why don't you get a manager? She said this didn't warrant a manager. I asked for a third time for a manager and she walked away. Finally, the manager said she walked in and came to the front desk. She took my insurance card without restrictions and scanned into the computer. The front desk worker was now at another computer across the lobby. As I was discussing this situation with the manager, the front desk worker again was yelling across the lobby about it. The manager told her to be quiet. The manager gave my cards back without incident and said we will call you when ready. I stepped outside and called their Headquarters to complain. After a discussion, the headquarters representative said they would investigate. I would like an apology.

We sincerely apologize to this patient for their experience at our ********, IL location. Our exams are billed out to insurance companies dependent on the diagnosis that the doctor finds in the exam lane. No specifics of a particular patient diagnosis or medications should be discussed where others can hear and should be treated with sensitivity as this information is private. We have lifted this encounter to leadership over the office who will be reaching out to the patient directly. We again apologize for this experience and will be following up with the staff and patient.