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            Business ProfileClement Auto Service

            Auto Repairs

            Contact Information

            12750 Saint Charles Rock Rd

            Bridgeton, MO 63044-2414

            Visit Website
            (314) 501-2001

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            12750 Saint Charles Rock Rd, Bridgeton, MO 63044-2414
            BBB File Opened:
            3/3/2023
            Years in Business:
            5
            Business Started:
            10/21/2019
            Business Incorporated:
            10/21/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Penuel Clement, Owner
            Contact Information

            Principal

            • Mr. Penuel Clement, Owner

            Customer Contact

            • Mr. Penuel Clement, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I brought my vehicle here for an overheating issue. I was quoted $839.08 for repairs. Then I received a call stating the total was $865. I then received a call that my car was not starting at all. I was told my engine and head gasket went out and repairs would be over $12,000. I feel like they broke my vehicle while it was in their shop and in their care.
            Read 19 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Melanie W

            05/30/2024

            Before we put the screen shots of an employee contacting us about buying a car from us on ********* its best if someone returns our call. We called up there and the lady who sent the message was the one who sent the message to us on FB. Verified before posting on here. She did it from her personal ******** and stated where she was working from. It wasnt hard to find which place she worked for. We understand bad ratings are not good for businesses and we would like to avoid putting a bad ****** review. The rude response from her was unnecessary. Any conscious seller would state a fact about KBB. There was no need to tell us Good luck with that! etc in ******* the the prices stated on there. Then proceeded to tell us KBB is Very inaccurate the last 4 years. However, if Im not mistaken, care dealers use KBB to make offers to customers. So which is it? This was a scam to get our car for cheaper and sell for way more than they would buy from us. We never responded because to the employee because there was no point to talking to someone who was acting like a child while trying to make a sale.

            Clement Auto Service Response

            08/05/2024

            We appreciate your feedback and sincerely apologize for any misunderstanding caused by our employees response. It was not our intention to come across as rude.

            While ****** Blue Book (KBB) is a popular resource for consumers because it can be accessed without a fee. It provides a grading scale for a vehicles condition from poor to excellent.  The *********************** Book, is used by dealerships because it provides MSRP and dealer invoice weekly updates.  We recommend considering multiple sources, for a more accurate understanding of your vehicles trade-in value. Each source has its strengths, and we strive to provide the most accurate appraisal possible.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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