Business ProfileforCustom Complete Automotive

I had an awful experience with Custom Complete Automotive and want to warn anyone considering them based on ******** recommendation! Despite being listed as a preferred facility on ******** website, they are NOT affiliated with ******* in any meaningful way.Ive purchased from ******* before and worked with **********, so Im familiar with the process. After purchasing a vehicle that needed its tires replaced for safety reasons, I submitted a claim through SilverRock. They provided me with a list of *******-approved shops, and based on reviews, I chose Custom Complete Automotive. Big mistake.When I first called, **** (who was friendly and helpful) explained that they had worked with ********** before and could start a claim. She mentioned it was first come, first serve, so I stopped by after work to make sure everything was in order before dropping off my vehicle. **** took pictures of my tire size and said shed speak with her manager, ****, to confirm the next steps. So far, so good. The next morning, I got a voicemail saying they needed more pictures to start the claim. I called back to figure out how to proceed, and thats when everything went south.**** answered the phone, and his attitude was a complete 180 from Abbys. From the moment he picked up, he sounded irritated and couldnt be bothered to listen to anything I was saying. He cut me off repeatedly, was rude, and seemed annoyed that I was even calling. I was genuinely confused by the hostilityespecially since I was just following up, not complaining or demanding anything.Thankfully, I found another preferred shop that handled everything smoothly with SilverRock. I also let ******* know that Custom Complete Automotive clearly doesnt want to be on their preferred list. If youre looking for a shop that treats you with basic respect, steer clear of this place!