Business ProfileforTravel Plex Travel and Cruise

Ai had a travel credit I was trying to use. My orginal *** ******** went missing and could not get in contact with him. I finally was able to get in touch with the partner company Apple Vacations whom told me how much credit was availble and when I could redeem. Three weeks before credits were to expire i begin contacting partner company to redeem credits apple vacations now I could not get in contact with them. I had to go back to getting in contact with ******* who informed me he got all my messages but is on hospice and ****** would help me from Travel Plex Now im in contact with ****** she since June 21 who kepts telling me my credits are with Delta but I keep telling her they are with apple. She tells me my expiration date is July 21 i keep telling her its wrong information. Im trying to book my credit that my orginal date was 6/6/23 and my credit expires the first week of July. I call her serval times after this she never gets back with me until second week in July She sends me a text to tell me the credit expired and she will look into me getting an extention because ******* was sick. I then get information to the managing member ******************* who said she will research it to only tell me there is nothing that can be done. They had several ***s give me bad information and not follow up properly until the credits expired this was horrible customer service to say the least. I want my credits extented so that I can use them. I feel like I was *** for my remaining $499 credit.