Business ProfileforInterface Security Systems LLC

Having been a long standing customer of ********************** for **+ years.........the customer service offered by ********************** has become unacceptable to say the least.Gone are the days of a friendly cheerful helpful ENGLISH SPEAKING ***resentative, INTERFACE has become more content with providing their customers with FOREIGN ***resentatives (from GOD knows where) who struggle to speak CLEAR UNBROKEN ENGLISH (it's all about saving $$$$ for INTERFACE)! The customer can expect to struggle just attempting to understand their native (whatever it is) gibberish. Customers can expect to be given the run-a-round and be placed on HOLD for various lengths of time. Customers can also expect to experience a myriad of malfunctions from INTERFACE'S alarm systems, doorbell cameras, etc! The fees charged for service calls have continued to climb over the years as well and for someone who is a retired widower on a fixed income, that's a hard pill to swallow.AND forget about "service AFTER the sale"..........I haven't heard from my sales *** in GOD knows how long (so comforting to know she could care less about how things are going). Thanks ******* Way.Thank goodness I've found a new reliable LOCAL home alarm business WITHOUT all of the drama I've been forced to experience from INTERFACE all these years. My new home provider's employees are like a breath of fresh air and who actually ARE AMERICAN CITIZENS WHO DO SPEAK CLEAR UNBROKEN ENGLISH!! Gee, imagine that.......satisfied customers finding what they were looking for practically right in their own back yard after all. GOOD RIDDANCE INTERFACE AND NOT A MOMENT TOO SOON!!

Thank you for taking the time to share your feedback. We sincerely appreciate your loyalty over the past 20+ years, and we deeply regret that your recent experiences with Interface did not meet your expectations. We apologize for any frustration you encountered, particularly with customer service interactions. We understand how important clear communication is, and we actively work to ensure our representatives provide the level of service our customers expect, regardless of their location or nationality. Additionally, please know that we do have higher-tiered support teams in the ***** as well as senior leadership for all of our support teams based here, who are always available for escalation and for complex issue resolution. While we are sorry to hear that youve chosen to move on to a new provider, we value the trust you placed in us for so many years. Should you ever reconsider your security needs in the future, we would welcome the opportunity to provide you with the high-quality service and support you deserve. Thank you *** ****** Customer Experience Manager ********************** Direct: ************ |TF: *********************** ****************************************************************************************