Business ProfileforBommarito Buick - GMC

On Monday, August 19, 2024, I had an appointment to get an emissions test and service for audio issues I was experiencing. After some time, I was advised that it would take longer to repair my vehicle because a part had to ordered. I received several calls to update me on the status of the repairs which took a total of 4 days. Friday, August 23, 2024 I received a call from **** to let me know my car was finally ready. I made my way to the dealership, paid for the services and was given my keys to leave. I got into my vehicle and noticed 2 hairline cracks going across my windshield. I returned to the office to speak with **** to determine if one of the service techs made any mention of causing the crack and he said no. We both walked out to my vehicle so that he could see what I was talking about. I was asked if it was possible it was there and I didnt notice (the VERY noticeable cracks) it when I brought it in and I let him know that it definitely was NOT like that when I brought it in. He asked around and the service tech claimed to see it but denied causing it. I explained to **** that there was a previous chip there but it was repaired almost 2 years ago and it had not cracked anymore since then. Weve gone through a polar vortex and many days of St. ***** heat over that period of time but we my car is sitting stationary at the dealership for four days, it is returned to me with cracks. If someone had just admitted to hitting the windshield during the course of the repair, I would have appreciated the honesty and chalked it up as the repair wearing off, but to emphatically deny any part in the crack was a slap in the face. I was told that my name and number would be given to the manager for a callback on Monday but I never heard from him and when I called, was unable to get an answer and had my name and number left for him to return my call. Im still waiting.