Business ProfileforBob Sight Kia

I have a 2019 Kia Sorrento. I have less than 52,000 miles on my car. I have 5 year 50,000 mile basic, and a 10 year 100,000 power train warranty with Kia. My warranty has been denied and the reason given is due to neglect with caring for the engine. This is untrue. My husband regularly changes the engine himself and on the occasions that he does not change it we take the vehicle to a professional for an oil change. The process of working with Kia in the situation has been stressful, included lack of proper communication and at times even hostile. My car broke down at the end of June. Kia would not provide a loaner vehicle for the month and a half I had to wait to for appointment on 8/11/23. Because it was going to take that long and they were unable to provide a loaner car, I called Kia customer service to cancel the towing. After reassuring me 2-3 times that the towing was canceled, it in fact wasn’t canceled and my vehicle was towed. No one at Kia was able to help me get my vehicle back. Not Kia customer Service or Kia Roadside Service. They just said they had never been in this situation before. I even called the tow truck driver but he said he was already there and couldn’t turn around. I had to contact my auto insurance company and pay an extra fee to get my vehicle. Before taking it to *** ***** Kia for the appointment on 8/11/23, I called our local family mechanic to take a look at the vehicle. He said he could see code POO17 and it goes with the crank shaft position sensor, the crank shaft solenoid sensor and can timing gear. On 8/11/23 I was told I would be working with ***** ****** and he told me I needed an oil change, spark plugs and tune up for $350. He said this would help with the warranty claim and everything else would be covered under the warranty. This confused me because it was not the code I was given from my local mechanic. I was nervous it didn’t match the code I was given but told them to go ahead and do the work. I even contacted my local mechanic to make sure the code wasn’t cleared and he confirmed that it wasn’t cleared and he would never do that. My local mechanic recommended I call ***** ****** back, and when I did he said he did see the code. This didn’t match up with what he previously said but he said he didn’t want to speak mechanic talk. I explained he didn’t know what I knew about cars. He said he was sharing what their mechanics told him and the oil was black and needed to be changed. I had to call several times after not receiving follow up from ***** on the days he said he would call. On 8/14/23 I called and they said the tune up didn’t work and it sounded worse. He said they were going to replace the crank shaft solenoid and it would be approved by warranty. I called back various times and dates to ask if it was approved and was told by ***** that they were waiting to har back from the warranty company. At first, he said it was communication all in writing then he said he had called and spoke with them earlier that day to tell them they had to get on it, so he contradicted himself. Within 30-40 minutes he called back and said he needed all my records of the oil change. He said that now I was having an internal engine issue and Kia said they need to start tearing the motor apart. This is not what we had initially discussed or had approved. I asked if I needed a whole new engine and he said no, but wouldn't tell me what was broken. I was at work at the time and told him we would give him the records as soon as possible. I said I would need to talk to my husband because he usually changed the oil and to talk to the dealerships where the oil had been changed. On 8/16/23 I then went to my local mechanic **** ******, the owner of *** ********** to asking if he would help me to better understand what was going on. On 8/23/23 I called ***** ****** and when I handed the phone to ***** ***** got very upset for some reason. **** was talking to him in a very clear and calm manner but ***** blew up and cussed at him. He even said he would me at his shop in a very threatening way. Then ***** quickly ended the call. We were in shock because we were just trying to get information. I called Kia and was eventually able to reach the Service Manager **** ******. **** spoke with several times and told them what was going on, and what ***** did. I told Jeff that I didn’t want to work with ***** any further because of his aggressive behavior and the lack of earlier communication. **** sent pictures and a video of the motor so we could see what they were seeing. We talked about that it didn’t look like any engine parts were scorched.