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          Find a Location

          Russell Stover Candy Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Russell Stover Candy Inc.

              4900 Oak St Kansas City, MO 64112-2702

            • Russell Stover Candy Inc.

              1000 Walnut St Kansas City, MO 64106-2145

            Business ProfileRussell Stover Candy Inc.

            Candy
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4900 Oak St

            Kansas City, MO 64112-2702

            Visit Website
            (800) 777-4028

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 99

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Russell Stover Candy Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Russell Stover Candy Inc.

                4900 Oak St Kansas City, MO 64112-2702

              • Russell Stover Candy Inc.

                1000 Walnut St Kansas City, MO 64106-2145

              Headquarters
              4900 Oak St, Kansas City, MO 64112-2702
              BBB File Opened:
              5/23/2005
              Years in Business:
              99
              Business Started:
              1/1/1925
              Business Started Locally:
              1/1/1925
              Type of Entity:
              Corporation
              Alternate Business Name
              • Russell Stover Distribution Center
              • Russell Stover Candies
              • Whitman's Sampler
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/07/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order with Russell stover and was advised it was shipped may 28 2024. However it was not shipped a label was created only.i then was advised the order shipped june 3 2024 and would be delivered by *** ** june 5 2024.i did not receive my package june 5 2024,or june 6 2024,each day i receive a tracking notice from *** ** thst my package is out for delivery.then around 5:30p.m. i receive a notice it can't be delivered.today june 7 2024 is a repeat of the last 2 days.i have emailed customer service at Russell stover with no response from them at all.i have demanded a full refund of my purchase.and no response is forthcoming.
              Read More
              Read 10 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer B

              10/02/2024

              Terrible. Will never order from Russell Stover again. Candy was old and tampered with. I emailed back and forth and still did not get a resolution. I would not recommend.
              Read 1 More Customer Review

              Local BBB

              BBB of Midwest Plains

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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